Media Resources
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This chapter covers the following topics:
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Conferencing, music on hold (MoH), and informational tones and spoken word progress tones are important business phone services. Media resources provide these and other services in a Cisco CallManager IP telephony deployment. This chapter describes how to configure and allocate media resources to include conferencing, Media Termination Points (MTPs), the annunciator, transcoders, and MoH within a Cisco CallManager solution.
Part I: Cisco CallManager Fundamentals
Introduction to Cisco Unified Communications and Cisco Unified CallManager
Cisco Unified CallManager Clustering and Deployment Options
- Cisco Unified CallManager Clustering and Deployment Options
- The Two Sides of the Cisco Unified CallManager Cluster
- Cluster Redundancy Designs
- Call-Processing Deployment Models
- Summary
- Review Questions
Cisco Unified CallManager Installation and Upgrades
- Cisco Unified CallManager Installation and Upgrades
- Cisco Unified CallManager 4.x Clean Installation Process
- Upgrading Prior Cisco Unified CallManager Versions
- Summary
- Review Questions
Part II: IPT Devices and Users
Cisco IP Phones and Other User Devices
Configuring Cisco Unified CallManager to Support IP Phones
- Configuring Cisco Unified CallManager to Support IP Phones
- Configuring Intracluster IP Phone Communication
- IP Phone Configuration
- Case Study: Device Pool Design
- Summary
- Review Questions
Cisco IP Telephony Users
- Cisco IP Telephony Users
- Cisco CallManager User Database
- Cisco CallManager User Configuration
- User Logon and Device Configuration
- Summary
- Review Questions
Cisco Bulk Administration Tool
- Cisco Bulk Administration Tool
- The Cisco Bulk Administration Tool
- Using the Tool for Auto-Registered Phone Support
- Summary
- Review Questions
Part III: IPT Network Integration and Route Plan
Cisco Catalyst Switches
- Cisco Catalyst Switches
- Catalyst Switch Role in IP Telephony
- Powering the Cisco IP Phone
- Data and Voice VLANs
- Configuring Class of Service
- Summary
- Review Questions
Configuring Cisco Gateways and Trunks
- Configuring Cisco Gateways and Trunks
- Cisco Gateway Concepts
- Configuring Access Gateways
- Cisco Trunk Concepts
- Configuring Intercluster Trunks
- SIP and Cisco CallManager
- Summary
- Review Questions
Cisco Unified CallManager Route Plan Basics
- Cisco Unified CallManager Route Plan Basics
- External Call Routing
- Route Plan Configuration Process
- Summary
- Review Questions
Cisco Unified CallManager Advanced Route Plans
- Cisco Unified CallManager Advanced Route Plans
- Route Filters
- Discard Digit Instructions
- Transformation Masks
- Translation Patterns
- Route Plan Report
- Summary
- Review Questions
Configuring Hunt Groups and Call Coverage
- Configuring Hunt Groups and Call Coverage
- Call Distribution Components
- Configuring Line Groups, Hunt Lists, and Hunt Pilots
- Summary
- Review Questions
Implementing Telephony Call Restrictions and Control
- Implementing Telephony Call Restrictions and Control
- Class of Service Overview
- Partitions and Calling Search Spaces Overview
- Time-of-Day Routing Overview
- Configuring Time-of-Day Routing
- Time-of-Day Routing Usage Scenario
- Summary
- Review Questions
Implementing Multiple-Site Deployments
- Implementing Multiple-Site Deployments
- Call Admission Control
- Survivable Remote Site Telephony
- Summary
- Review Questions
Part IV: VoIP Features
Media Resources
- Media Resources
- Introduction to Media Resources
- Conference Bridge Resources
- Media Termination Point Resources
- Annunciator Resources
- Transcoder Resources
- Music on Hold Resources
- Media Resource Management
- Summary
- Review Questions
Configuring User Features, Part 1
- Configuring User Features, Part 1
- Basic IP Phone Features
- Softkey Templates
- Enhanced IP Phone Features
- Barge and Privacy
- IP Phone Services
- Summary
- Review Questions
Configuring User Features, Part 2
- Configuring User Features, Part 2
- Cisco CallManager Extension Mobility
- Client Matter Codes and Forced Authentication Codes
- Call Display Restrictions
- Malicious Call Identification
- Multilevel Precedence and Preemption
- Summary
- Review Questions
Configuring Cisco Unified CallManager Attendant Console
- Configuring Cisco Unified CallManager Attendant Console
- Introduction to Cisco CallManager Attendant Console
- Call Routing and Call Queuing
- Server and Administration Configuration
- Cisco Attendant Console Features
- Summary
- Review Questions
Configuring Cisco IP Manager Assistant
- Configuring Cisco IP Manager Assistant
- Cisco IP Manager Assistant Overview
- Cisco IP Manager Assistant Architecture
- Configuring Cisco IPMA for Shared-Line Support
- Summary
- Review Questions
Part V: IPT Security
Securing the Windows Operating System
- Securing the Windows Operating System
- Threats Targeting the Operating System
- Security and Hot Fix Policy
- Operating System Hardening
- Antivirus Protection
- Cisco Security Agent
- Administrator Password Policy
- Common Windows Exploits
- Security Taboos
- Summary
- Review Questions
Securing Cisco Unified CallManager Administration
- Securing Cisco Unified CallManager Administration
- Threats Targeting Remote Administration
- Securing CallManager Communications Using HTTPS
- Multilevel Administration
- Summary
- Review Questions
Preventing Toll Fraud
- Preventing Toll Fraud
- Toll Fraud Exploits
- Preventing Call Forward and Voice-Mail Toll Fraud Using Calling Search Spaces
- Blocking Commonly Exploited Area Codes
- Using Time-of-Day Routing
- Using FAC and CMC
- Restricting External Transfers
- Dropping Conference Calls
- Summary
- Review Questions
Hardening the IP Phone
Understanding Cryptographic Fundamentals
- Understanding Cryptographic Fundamentals
- What Is Cryptography?
- Symmetric Encryption
- Asymmetric Encryption
- Hash Functions
- Digital Signatures
- Summary
- Review Questions
Understanding the Public Key Infrastructure
- Understanding the Public Key Infrastructure
- The Need for a PKI
- PKI as a Trusted Third-Party Protocol
- PKI Entities
- PKI Enrollment
- PKI Revocation and Key Storage
- PKI Example
- Summary
- Review Questions
Understanding Cisco IP Telephony Authentication and Encryption Fundamentals
- Understanding Cisco IP Telephony Authentication and Encryption Fundamentals
- Threats Targeting the IP Telephony System
- How CallManager Protects Against Threats
- PKI Topologies in Cisco IP Telephony
- PKI Enrollment in Cisco IP Telephony
- Keys and Certificate Storage in Cisco IP Telephony
- Authentication and Integrity
- Encryption
- Summary
- Review Questions
Configuring Cisco IP Telephony Authentication and Encryption
- Configuring Cisco IP Telephony Authentication and Encryption
- Authentication and Encryption Configuration Overview
- Enabling Services Required for Security
- Using the CTL Client
- Working with Locally Significant Certificates
- Configuring the Device Security Mode
- Negotiating Device Security Mode
- Generating a CAPF Report
- Summary
- Review Questions
Part VI: IP Video
Introducing IP Video Telephony
- Introducing IP Video Telephony
- IP Video Telephony Solution Components
- Video Call Concepts
- Video Protocols Supported in Cisco CallManager
- Bandwidth Management
- Call Admission Control Within a Cluster
- Call Admission Control Between Clusters
- Summary
- Review Questions
Configuring Cisco VT Advantage
- Configuring Cisco VT Advantage
- Cisco VT Advantage Overview
- How Calls Work with Cisco VT Advantage
- Configuring Cisco CallManager for Video
- Configuring Cisco IP Phones for Cisco VT Advantage
- Installing Cisco VT Advantage on a Client
- Summary
- Review Questions
Part VII: IPT Management
Introducing Database Tools and Cisco Unified CallManager Serviceability
- Introducing Database Tools and Cisco Unified CallManager Serviceability
- Database Management Tools
- Cisco CallManager Serviceability Overview
- Tools Overview
- Summary
- Review Questions
Monitoring Performance
- Monitoring Performance
- Performance Counters
- Microsoft Event Viewer
- Microsoft Performance Monitor
- Real-Time Monitoring Tool Overview
- Summary
- Review Questions
Configuring Alarms and Traces
- Configuring Alarms and Traces
- Alarm Overview
- Alarm Configuration
- Trace Configuration
- Trace Analysis
- Trace Collection
- Bulk Trace Analysis
- Additional Trace Tools
- Summary
- Review Questions
Configuring CAR
- Configuring CAR
- CAR Overview
- CAR Configuration
- Report Scheduling
- System Database Configuration
- User Report Configuration
- Summary
- Review Questions
Using Additional Management and Monitoring Tools
- Using Additional Management and Monitoring Tools
- Remote Management Tools
- Dependency Records
- Password Changer Tool
- Cisco Dialed Number Analyzer
- Quality Report Tool
- Summary
- Review Questions
Part VIII: Appendix
Appendix A. Answers to Review Questions
Index
EAN: 2147483647
Pages: 329
