1. D, 2. C, 3. E, 4. A, 5. B



By selecting one of the hunt group members as an "always-route member," the Cisco CallManager will route the call to the destination when the queue is full or the hold time has been reached. This destination is typically a voice mail or auto-attendant system.


C and E

The Cisco Telephony Call Dispatcher (TCD) must be active to dispatch calls to the active Attendant Console clients. The CTIManager must be active to integrate the CTI-based Attendant Console software with the CallManager system.



Only the longest-idle distribution algorithm can be configured from the Pilot Point Configuration window. All others must be configured either from the Hunt Group Configuration window or from the Attendant Console Configuration Tool.



A CallManager cluster can have a maximum of 32 hunt groups.



When you have configured Broadcast Hunting (using the Attendant Console Configuration Tool), the incoming calls to the pilot point will be immediately placed into a queue that the attendants can answer, using the Attendant Console client, as they become available.



The ac user must be created and associated with all Cisco IP Phones used by the Attendant Console clients. As a good security practice, this username and password should be changed using the Attendant Console Configuration Tool.



Accessing the Attendant Console Configuration Tool is a strange task indeed. You must first dig through the hard drive to find the batch file and execute it for the Java-based utility to appear.



An operator can revert a parked call in many ways. The easiest is to right-click on the parked call in the Attendant Console software and choose Revert Park.



Attendant Console users are not added through the user menu; rather, they are added through the Service > Cisco CM Attendant Console > Cisco CM Attendant Console User window. Users added through the normal User menu will not be available to select as Attendant Console users.

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions


Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329

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