IP Phone Services

Table of contents:

Review Questions

You can find the solutions to these questions in Appendix A, "Answers to Review Questions."


What are two requirements for users to be able to view weather reports, airline arrival and departure times, stock quotes, or other Cisco IP Phone Services that the system administrator has made available to them?

  1. Subscribe to the service in the User Options pages.
  2. Enable CTI Application Use.
  3. Go to http:///Services.asp.
  4. Press the Services button on the Cisco IP Phone.

Which three of these areas can you use to assign a softkey template to a device?

  1. Location
  2. Device defaults
  3. Device pools
  4. User profile
  5. Region
  6. Device

Which phone feature requires no administrator configuration?

  1. Call Park
  2. Transfer
  3. Barge
  4. Privacy

For which softkey is the initiating user NOT included in the call after the transaction is completed?

  1. DirTrfr
  2. Barge
  3. cBarge
  4. Join

Barge requires which of the following?

  1. Privacy
  2. Shared line appearance
  3. Attendant Console
  4. Standard User softkey template
  5. Cisco IP Phone 7960

Which of the following features allow a user to answer a ringing phone automatically through their speakerphone?

  1. Call Pickup
  2. Group Call Pickup
  3. Other Call Pickup
  4. Auto Answer

You have configured the shared extension 1005 to support 30 maximum calls, and to initiate a busy trigger when the calls have reached 15. Michael is using the shared DN 1005 and picks up the extension to make an outgoing call. The current number of individuals using the line is 15. What does Michael hear?

  1. A fast-busy signal
  2. An automated message
  3. A dial tone
  4. A single beep, followed by silence

You would like to provide Call Back capabilities to everyone in your organization. All IP phones are configured to use the Standard User softkey template. What would be the easiest way to provide Call Back capabilities to the users?

  1. Add the Call Back softkey to the Ring Out and On Hook call states of the standard user template.
  2. Create a new softkey template, add the Call Back softkey to the Ring Out and On Hook call states, and assign the softkey template to all users in your organization.
  3. Configure the Call Back XML service and allow users to subscribe from the CCMUser web pages.
  4. Assign the users to the Standard IPMA Manager softkey template.

Which of the following accurately describes the Group Call Pickup feature?

  1. Group Call Pickup allows users to pick up a ringing phone located within their Call Pickup Group.
  2. Group Call Pickup allows users to pick up a ringing phone located within their own Call Pickup Group or another Call Pickup Group.
  3. Group Call Pickup allows users to pick up a ringing phone in their pickup group or another pickup group without dialing a group number.
  4. Group Call Pickup allows users to pick up a call on hold by dialing the appropriate extension.

A user notices that their shared line appearance is currently in use. Out of curiosity, the user presses a softkey. Immediately, the user is in a conference call with the parties currently using the shared line appearance. Which softkey did the user press?

  1. Barge
  2. Privacy
  3. cBarge
  4. iBarge

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions


Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329

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