Using Additional Management and Monitoring Tools

This chapter covers the following topics:

• Explaining the use of SNMP, syslog, and CiscoWorks ITEM in remotely managing and maintaining a Cisco CallManager system
• Explaining the use of dependency records, enabling them, and accessing them
• Using the Password Changer tool to change passwords
• Using the Cisco Dialed Number Analyzer to analyze inbound and outbound calls in a Cisco CallManager dial plan
• Configuring the QRT feature to display IP phone problem reports from users

Management and monitoring tools are available to help system administrators monitor, troubleshoot, and manage the health of an IP telephony network. This chapter explains Cisco CallManager tools such as dependency records, Password Changer tool, and Cisco Dialed Number Analyzer. The Quality Report Tool (QRT), a tool used by end users to report IP phone issues to administrators, is also covered.

Remote Management Tools