A and D
After an administrator has configured IP phone Services to be made available to the users, the users can subscribe to them through the User Options pages (http:///ccmuser). After the user has subscribed to the services, they can access them by pressing the Services button on the IP phone.
B, C, and F
You can assign softkey templates to an individual IP phone (at the device level), to a group of IP phones (at the device pool level), or to all auto-registered IP phones (at the device defaults level).
The transfer functionality works just fine without administrator configuration, provided you have provisioned MTP resources for the cluster.
When a user performs a direct transfer (DirTrfr), the user making the transfer stays out of the call. This uses minimal cluster resources to accomplish the task.
Barge only functions when multiple users are using the same line (shared line appearance).
Auto answer capabilities are configured on a per-DN basis. They allow a user to answer a ringing phone automatically using either a headset or speakerphone.
Michael will hear a dial tone. The busy trigger configuration for a shared extension will restrict any additional incoming calls after the line usage has reached the defined number. Only the maximum calls parameter can restrict outbound calls.
Because you cannot modify the built-in softkey templates in Cisco CallManager, the only solution is to create a new softkey template, add the Call Back softkey to the Ring Out and On Hook call states, and assign the softkey template to all users in your organization.
Group Call Pickup allows users to pick up a ringing phone located within their own Call Pickup Group or another Call Pickup Group. Standard Call Pickup allows users to pick up a ringing phone located within their Call Pickup Group. Other Group Call Pickup allows users to pick up a ringing phone in their pickup group or another pickup group without dialing a group number. Call Park allows users to pick up a call on hold by dialing the appropriate extension.
Conference Barge (cBarge) allows a user to barge in a call and use dedicated conference resources to maintain the call. Furthermore, the on-screen display shows the user entering a conference. The standard Barge feature uses the built-in conference capabilities of Cisco IP Phones and does not show the user as being in a conference call.
Part I: Cisco CallManager Fundamentals
Introduction to Cisco Unified Communications and Cisco Unified CallManager
Cisco Unified CallManager Clustering and Deployment Options
Cisco Unified CallManager Installation and Upgrades
Part II: IPT Devices and Users
Cisco IP Phones and Other User Devices
Configuring Cisco Unified CallManager to Support IP Phones
Cisco IP Telephony Users
Cisco Bulk Administration Tool
Part III: IPT Network Integration and Route Plan
Cisco Catalyst Switches
Configuring Cisco Gateways and Trunks
Cisco Unified CallManager Route Plan Basics
Cisco Unified CallManager Advanced Route Plans
Configuring Hunt Groups and Call Coverage
Implementing Telephony Call Restrictions and Control
Implementing Multiple-Site Deployments
Part IV: VoIP Features
Configuring User Features, Part 1
Configuring User Features, Part 2
Configuring Cisco Unified CallManager Attendant Console
Configuring Cisco IP Manager Assistant
Part V: IPT Security
Securing the Windows Operating System
Securing Cisco Unified CallManager Administration
Preventing Toll Fraud
Hardening the IP Phone
Understanding Cryptographic Fundamentals
Understanding the Public Key Infrastructure
Understanding Cisco IP Telephony Authentication and Encryption Fundamentals
Configuring Cisco IP Telephony Authentication and Encryption
Part VI: IP Video
Introducing IP Video Telephony
Configuring Cisco VT Advantage
Part VII: IPT Management
Introducing Database Tools and Cisco Unified CallManager Serviceability
Configuring Alarms and Traces
Using Additional Management and Monitoring Tools
Part VIII: Appendix
Appendix A. Answers to Review Questions