A and D

After an administrator has configured IP phone Services to be made available to the users, the users can subscribe to them through the User Options pages (http:///ccmuser). After the user has subscribed to the services, they can access them by pressing the Services button on the IP phone.

B, C, and F

You can assign softkey templates to an individual IP phone (at the device level), to a group of IP phones (at the device pool level), or to all auto-registered IP phones (at the device defaults level).

B

The transfer functionality works just fine without administrator configuration, provided you have provisioned MTP resources for the cluster.

A

When a user performs a direct transfer (DirTrfr), the user making the transfer stays out of the call. This uses minimal cluster resources to accomplish the task.

B

Barge only functions when multiple users are using the same line (shared line appearance).

D

Auto answer capabilities are configured on a per-DN basis. They allow a user to answer a ringing phone automatically using either a headset or speakerphone.

C

Michael will hear a dial tone. The busy trigger configuration for a shared extension will restrict any additional incoming calls after the line usage has reached the defined number. Only the maximum calls parameter can restrict outbound calls.

B

Because you cannot modify the built-in softkey templates in Cisco CallManager, the only solution is to create a new softkey template, add the Call Back softkey to the Ring Out and On Hook call states, and assign the softkey template to all users in your organization.

B

Group Call Pickup allows users to pick up a ringing phone located within their own Call Pickup Group or another Call Pickup Group. Standard Call Pickup allows users to pick up a ringing phone located within their Call Pickup Group. Other Group Call Pickup allows users to pick up a ringing phone in their pickup group or another pickup group without dialing a group number. Call Park allows users to pick up a call on hold by dialing the appropriate extension.

C

Conference Barge (cBarge) allows a user to barge in a call and use dedicated conference resources to maintain the call. Furthermore, the on-screen display shows the user entering a conference. The standard Barge feature uses the built-in conference capabilities of Cisco IP Phones and does not show the user as being in a conference call.