Cisco Attendant Console Features

Review Questions

You can find the solutions to these questions in Appendix A, "Answers to Review Questions."

1.

Match the Cisco CallManager Attendant Console terms with the answer choice that is most closely associated with the term.

Term	Answer
Pilot point
Hunt group
Queue
Distribution algorithm
Cisco TCD

 

1. First available hunt group member
2. Dispatches calls
3. List of ordered destinations
4. Virtual number
5. Holding place

2.

When you configure Cisco CallManager Attendant Console server in Cisco CallManager Administration, what should you do to prevent calls from being dropped when the queue is full?

1. Configure the queue size limit to 1024.
2. Configure an always-route member.
3. Configure a hold time.
4. Configure a pilot point.

3.

Which two services must be activated for Cisco CallManager Attendant Console to function properly?

1. Cisco IP Voice Media Streaming Application
2. Cisco CTL Provider
3. Cisco TCD
4. Cisco MOH Audio Translator
5. Cisco CTIManager

4.

Which item can be configured from the Pilot Point Configuration window in Cisco CallManager Administration?

1. Queue size
2. Hold time
3. Longest-idle distribution algorithm
4. Circular distribution algorithm

5.

How many hunt groups can you have in a Cisco CallManager cluster?

1. 10
2. 16
3. 32
4. 48

6.

Which of the following hunting types allow the Attendant Console clients to receive a list of currently queued calls and accept them as they become available?

1. Circular Hunting
2. Broadcast Hunting
3. First Available Hunting
4. Longest Idle Hunting

7.

To allow the Attendant Console client to function in the cluster, you must create a user with the username ________ and the password _________.

1. global, cisco
2. ac, 12345
3. ac, cisco
4. global, 12345

8.

How do you access the Attendant Console Configuration Tool?

1. By using the Service > Cisco CM Attendant Console menu in the CallManager Administration window
2. Through the Cisco CallManager Serviceability utility
3. By accessing the Properties window of the Attendant Console client application
4. By executing the acconfig.bat file on the CallManager server hard drive

9.

A corporate operator has parked a call at extension 5529. After a few minutes, the operator notices that the call has not been answered. How can the operator revert the Call Park process?

1. Right-click on the parked call in the Attendant Console software and choose Revert Park.
2. Dial the parked number from the handset and answer the call to retrieve it.
3. Call the CallManager administrator to revert a parked call.
4. CallManager 4.x does not offer this capability.

10.

You are adding an Attendant Console user to the CallManager configuration. You click User > Add a New User and fill out the user information. What additional option should you select for this user?

1. Enable CTI Application Use
2. Enable CTI Super User
3. Call Park Allowed
4. You should not be adding an Attendant Console User this way.