Cisco Attendant Console Features

Table of contents:

Review Questions

You can find the solutions to these questions in Appendix A, "Answers to Review Questions."


Match the Cisco CallManager Attendant Console terms with the answer choice that is most closely associated with the term.



  1. Pilot point
  1. Hunt group
  1. Queue
  1. Distribution algorithm
  1. Cisco TCD
  1. First available hunt group member
  2. Dispatches calls
  3. List of ordered destinations
  4. Virtual number
  5. Holding place

When you configure Cisco CallManager Attendant Console server in Cisco CallManager Administration, what should you do to prevent calls from being dropped when the queue is full?

  1. Configure the queue size limit to 1024.
  2. Configure an always-route member.
  3. Configure a hold time.
  4. Configure a pilot point.

Which two services must be activated for Cisco CallManager Attendant Console to function properly?

  1. Cisco IP Voice Media Streaming Application
  2. Cisco CTL Provider
  3. Cisco TCD
  4. Cisco MOH Audio Translator
  5. Cisco CTIManager

Which item can be configured from the Pilot Point Configuration window in Cisco CallManager Administration?

  1. Queue size
  2. Hold time
  3. Longest-idle distribution algorithm
  4. Circular distribution algorithm

How many hunt groups can you have in a Cisco CallManager cluster?

  1. 10
  2. 16
  3. 32
  4. 48

Which of the following hunting types allow the Attendant Console clients to receive a list of currently queued calls and accept them as they become available?

  1. Circular Hunting
  2. Broadcast Hunting
  3. First Available Hunting
  4. Longest Idle Hunting

To allow the Attendant Console client to function in the cluster, you must create a user with the username ________ and the password _________.

  1. global, cisco
  2. ac, 12345
  3. ac, cisco
  4. global, 12345

How do you access the Attendant Console Configuration Tool?

  1. By using the Service > Cisco CM Attendant Console menu in the CallManager Administration window
  2. Through the Cisco CallManager Serviceability utility
  3. By accessing the Properties window of the Attendant Console client application
  4. By executing the acconfig.bat file on the CallManager server hard drive

A corporate operator has parked a call at extension 5529. After a few minutes, the operator notices that the call has not been answered. How can the operator revert the Call Park process?

  1. Right-click on the parked call in the Attendant Console software and choose Revert Park.
  2. Dial the parked number from the handset and answer the call to retrieve it.
  3. Call the CallManager administrator to revert a parked call.
  4. CallManager 4.x does not offer this capability.

You are adding an Attendant Console user to the CallManager configuration. You click User > Add a New User and fill out the user information. What additional option should you select for this user?

  1. Enable CTI Application Use
  2. Enable CTI Super User
  3. Call Park Allowed
  4. You should not be adding an Attendant Console User this way.

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions


Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329 © 2008-2020.
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