Antivirus Protection

In addition to hardening the Cisco IP Telephony Operating System by using built-in tools, you should protect the system by using antivirus software. This practice will defend against attacks by viruses, Trojan horses, and worms. Make sure that the software itself and the virus definition files are kept up to date so that the newest viruses can be detected. Disable heuristic scanning in any antivirus software because it can block Cisco CallManager web pages from operating. Cisco currently supports these antivirus products on the Cisco IP Telephony Operating System:

  • McAfee VirusScan Enterprise 4.5, 7.0, and 7.1
  • Symantec AntiVirus Corporate Edition 7.61, 8.0, and 8.1
  • Trend Micro ServerProtect v5

The list of the latest supported antivirus software is available at


Heuristic scanning refers to the ability of the software to flag suspicious files or attachments because they resemble known viruses. Heuristic scanning uses behavior-based rules to identify and block new viruses without requiring you to first download a patch.

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions


Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329 © 2008-2020.
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