Cisco IP Manager Assistant Architecture

The Cisco IPMA feature architecture includes the Cisco IPMA service, the desktop interfaces, and the Cisco IP Phone interfaces, as shown in Figure 19-1.

Figure 19-1. Cisco CallManager IPMA Architecture

The following is a brief definition for each of the IPMA services:

  • Cisco IPMA service The Cisco Tomcat web server loads the Cisco IPMA service, a servlet. Cisco Tomcat, a Microsoft Windows NT service, is installed as part of the Cisco CallManager installation. The Cisco IPMA service performs the following tasks:

    - Hosts the web pages that the manager uses for configuration

    - Communicates to a Cisco CallManager cluster through Cisco CTIManager for third-party call control; Cisco IPMA requires only one computer telephony integration (CTI) connection for all users in a cluster

    - Accesses data from the database and directory

    - Supports the Assistant Console application

  • Desktop interface Cisco IPMA supports the following desktop interfaces for managers and assistants (accessed from the PC):

    - Assistant Console Used for call control, login, assistant preferences, monitoring the call activity of managers, and keyboard shortcuts

    - Manager Configuration Used for configuring the Immediate Divert target and to configure the Send All Calls target and filters (proxy-line mode only)

  • Cisco IP Phone interface Assistants and managers use softkeys to access Cisco IPMA features.


A Cisco IP Phone 7960 or 7970 that is running Cisco IPMA can be equipped with a Cisco IP Phone 7914 Expansion Module.

Configuring Cisco IPMA for Shared Line Support

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions


Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329 © 2008-2020.
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