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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
ISBN: 0071418210
EAN: 2147483647
Year: 2003
Pages: 150
Authors:
Michael George
BUY ON AMAZON
Part I - Using Lean Six Sigma for Strategic Advantage in Service
The ROI of Lean Six Sigma for Services
Getting Faster to Get Better Why You Need Both Lean and Six Sigma
Success Story #1 Lockheed Martin Creating a New Legacy
Seeing Services Through Your Customers Eyes-Becoming a customer-centered organization
Success Story #2 Bank One Bigger… Now Better
Executing Corporate Strategy with Lean Six Sigma
Success Story #3 Fort Wayne, Indiana From 0 to 60 in nothing flat
The Value in Conquering Complexity
Success Story #4 Stanford Hospital and Clinics At the forefront of the quality revolution
Part II - Deploying Lean Six Sigma in Service Organizations
Phase 1 Readiness Assessment
Phase 2 Engagement (Creating Pull)
Phase 3 Mobilization
Phase 4 Performance and Control
Part III - Improving Services
Service Process Challenges
Using DMAIC to Improve Service Processes
First Wave Service Projects
Raising the Stakes in Service Process Improvement
Designing World-Class Services (Design for Lean Six Sigma)
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
ISBN: 0071418210
EAN: 2147483647
Year: 2003
Pages: 150
Authors:
Michael George
BUY ON AMAZON
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