Class of Service Overview

Class of Service (CoS) is a collection of calling permissions and restrictions that you assign to individual users or groups of users. (The terms calling permissions and calling restrictions are used interchangeably in this chapter.)


CoS as it applies to telephony networks holds a completely different meaning than its application in quality of service (QoS). CoS in telephony means the implementation of calling restrictions, whereas CoS in data networking means the application of a data link layer marking in a data frame.

Examples of class-of-service permissions are as follows:

  • One class of users can place toll calls during normal business hours, but not at other times.
  • Lobby phone users can dial the local emergency numbers and campus extensions, but cannot dial local, long-distance, or international numbers.
  • Receptionists can dial anywhere within the company and all local area codes, but cannot dial long-distance or international numbers.
  • Executives can call anywhere except 900 area codes.

Cisco CallManager uses partitions, calling search spaces, and time-of-day routing to implement class-of-service restrictions.

Partitions and Calling Search Spaces Overview

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions


Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329 © 2008-2020.
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