Configuring CAR

This chapter covers the following topics:

• Describing the uses, features, and operation of the CAR tool
• Explaining the contents of CDR and CMR
• Explaining the three levels of CAR users and the reporting capabilities of each
• Explaining the types of CAR reports and which user levels can generate them
• Configuring CAR system parameters
• Configuring the system schedule to schedule daily, weekly, and monthly reports
• Configuring CAR alerts when the database size exceeds a configured threshold
• Generating, viewing, or mailing user reports using CAR

The Call Detail Record (CDR) Analysis and Reporting (CAR) tool is a powerful application that gives an overview of the call volume of users or departments. CAR can also generate reports for special route patterns and features such as Client Matter Codes (CMC) and Forced Authorization Codes (FAC). This chapter discusses the concepts and configuration behind CAR and the applications for a corporate IP telephony deployment.