The configuration of CAR is done through a web-based interface that uses the same look and feel as the Cisco CallManager Administration and Serviceability windows. After you have installed the CDR application on the publisher server, a new CDR Analysis and Reporting menu item appears under the Tools menu of the Cisco CallManager in a similar fashion to the Bulk Administration Tool. The following sections walk you through the configuration and use of the CAR utility.
You must initially access the CAR web interface through the CallManager Serviceability window by using the Tools > CDR Analysis and Reportingoption. This menu option will only exist after you have installed the CDR application on the publisher server through the Install Plug-ins window. When initially accessing the CAR web interface, the authentication settings will be in a strange state. Even if you have enabled Multilevel Administration (MLA) for Cisco CallManager, you must use a default login to CAR of a username of admin and a password of admin.
After you have initially configured the CAR utility, users (and managers) will be able to access the utility at https://<Publisher IP Address>/ART.
After you have authenticated, the only available option is the Admin Rights menu. Selecting this option takes you to the window illustrated in Figure 33-3.
Figure 33-3. Initial CDR Admin Rights Window
From here, you must add the initial CDR user from the CallManager database (or Windows database if you have not enabled MLA). CDR Analysis and Reporting immediately places this initial user into the CDR Administrators group, giving this user full administrative privileges to the web interface.
Following the addition of the first user, CallManager disables the default username and password of admin.
CAR System Parameter Menu Configuration
After you have added the initial administrator to the CAR system, you must log in as the new user. After a successful authentication, you will be able to see all CAR menu options. As part of the initial setup, most administrators will configure the System > Service Parameters menu option, shown in Figure 33-4.
Figure 33-4. Configuring CDR Service Parameters
You can configure additional CAR administrators by using the CAR tool itself. Choose System > System Parameters > Admin Rights to assign administrative rights to any user in the Cisco CallManager user database. The manager and user levels are not configured in the CAR tool. These roles are based on the user configuration in the global directory. In Cisco CallManager Administration, choose User > Global Directory to edit users in the global directory. For each user, you can configure the user ID of the manager of the user in the Manager User ID field. CAR assigns users who you have configured as managers to the manager level in CAR. CAR assigns all other users to the user level in CAR.
You can configure the additional Service Parameters menu items as follows:
These items are discussed further in the following sections.
Administration Rights and Mail Parameters
Choose System Parameters > Admin Rights to grant or revoke administrative rights to users from the Lightweight Directory Access Protocol (LDAP) directory. You can search for users in the LDAP directory or directly enter the user ID. As stated earlier, access rights for managers and users are not granted in the CAR tool but are derived from the roles configured in Cisco CallManager Administration.
CAR can send reports by e-mail. To enable this feature, choose System Parameters > Mail Parameters and configure the e-mail account information. Enter the mail ID and the password that CAR will use, as shown in Figure 33-5. This e-mail account must exist on the mail server. You also need to specify the mail domain and the mail server name. The mail domain is added automatically when a user enters only the name of the recipient without the mail domain. Every time a report is sent with the CAR tool, this account will be used.
Figure 33-5. Configuring CDR Mail Parameters
Dial Plan Configuration
The default dial plan in CAR specifies the NANP, as shown in Figure 33-6. To configure the dial plan, define the parameters for outgoing call classifications. Call classifications include International, Local, Long Distance, On Net, and Others. For example, if local calls in the area are six digits in length, specify a row in the dial plan as follows:
Figure 33-6. Configuring CDR Dial Plan Parameters
Table 33-2 describes the parameters in the Dial Plan Configuration window and lists their possible values.
Condition of the rulegreater than (>), less than (<), or equal to (=) the specified value in the No of Digits field.
No of Digits
Number of digits in the directory number (DN) to which this rule should be applied. If the number of digits does not affect the rule, specify NA.
Used for the call classification:
G means that the call is classified as specified in the rule (that is, G is a wildcard for the gateway area codes specified in the "Gateway Configuration" section).
T retrieves toll-free numbers.
! signifies multiple digits.
X signifies a single-digit number.
Choose this call type if the condition is satisfied.
Numbers in the dial plan that can be placed without a charge.
Gateway and System Preferences
Configure the gateways in CAR before using the CAR gateway reports, and update the gateway configuration every time you add a new gateway to the Cisco CallManager Administration. When you delete gateways in Cisco CallManager Administration, CAR automatically deletes them from its tracking. CAR uses the area code information, shown in Figure 33-7, to determine whether calls are local or long distance. Provide the maximum number of ports information for each gateway to enable CAR to generate the utilization reports. Remember, G is a wildcard for the gateway area codes used in dial plan configuration.
Figure 33-7. Configuring CDR Gateway Parameters
CAR uses the values you configured for the gateway when you added the gateway in Cisco CallManager Administration. Therefore, some gateways might already have an area code setting or have a maximum number of ports.
CAR provides default system preferences, shown in Figure 33-8.
Figure 33-8. Configuring CDR System Preferences Parameters
The following list provides a brief description of each of these fields:
Part I: Cisco CallManager Fundamentals
Introduction to Cisco Unified Communications and Cisco Unified CallManager
Cisco Unified CallManager Clustering and Deployment Options
Cisco Unified CallManager Installation and Upgrades
Part II: IPT Devices and Users
Cisco IP Phones and Other User Devices
Configuring Cisco Unified CallManager to Support IP Phones
Cisco IP Telephony Users
Cisco Bulk Administration Tool
Part III: IPT Network Integration and Route Plan
Cisco Catalyst Switches
Configuring Cisco Gateways and Trunks
Cisco Unified CallManager Route Plan Basics
Cisco Unified CallManager Advanced Route Plans
Configuring Hunt Groups and Call Coverage
Implementing Telephony Call Restrictions and Control
Implementing Multiple-Site Deployments
Part IV: VoIP Features
Configuring User Features, Part 1
Configuring User Features, Part 2
Configuring Cisco Unified CallManager Attendant Console
Configuring Cisco IP Manager Assistant
Part V: IPT Security
Securing the Windows Operating System
Securing Cisco Unified CallManager Administration
Preventing Toll Fraud
Hardening the IP Phone
Understanding Cryptographic Fundamentals
Understanding the Public Key Infrastructure
Understanding Cisco IP Telephony Authentication and Encryption Fundamentals
Configuring Cisco IP Telephony Authentication and Encryption
Part VI: IP Video
Introducing IP Video Telephony
Configuring Cisco VT Advantage
Part VII: IPT Management
Introducing Database Tools and Cisco Unified CallManager Serviceability
Configuring Alarms and Traces
Using Additional Management and Monitoring Tools
Part VIII: Appendix
Appendix A. Answers to Review Questions