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Configuring Cisco IP Manager Assistant

This chapter covers the following topics:

  • Describing the features of Cisco IPMA and its two modes
  • Explaining the function of the components that make up the Cisco IPMA architecture
  • Configuring Cisco IPMA for shared-line mode
  • Configuring the manager divert target for call forwarding
  • Using the Assistant Console interface to place and receive calls

Senior managers frequently employ assistants who have as one of their duties the management of telephone activities for the manager or for a group of managers. The assistant normally sets up conferences for the manager and also places, answers, and transfers calls. This assistant (and to some extent, the managers) need a different set of features than other users. In addition to the ability to handle the call activities of the manager, the assistant needs to be able to monitor that call activity when the manager is on a call, in a meeting, or does not want to be disturbed; to communicate with the manager using an intercom; and to change features and settings for the manager.

Cisco IP Manager Assistant (IPMA) is an application that provides these capabilities to managers and assistants. This chapter discusses the features and functions of Cisco IPMA, how to configure the feature, and the end-user applications that constitute the application-manager configuration and Assistant Console.

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions

Index

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Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329
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