Configuring Cisco IP Manager Assistant

This chapter covers the following topics:

• Describing the features of Cisco IPMA and its two modes
• Explaining the function of the components that make up the Cisco IPMA architecture
• Configuring Cisco IPMA for shared-line mode
• Configuring the manager divert target for call forwarding
• Using the Assistant Console interface to place and receive calls

Senior managers frequently employ assistants who have as one of their duties the management of telephone activities for the manager or for a group of managers. The assistant normally sets up conferences for the manager and also places, answers, and transfers calls. This assistant (and to some extent, the managers) need a different set of features than other users. In addition to the ability to handle the call activities of the manager, the assistant needs to be able to monitor that call activity when the manager is on a call, in a meeting, or does not want to be disturbed; to communicate with the manager using an intercom; and to change features and settings for the manager.

Cisco IP Manager Assistant (IPMA) is an application that provides these capabilities to managers and assistants. This chapter discusses the features and functions of Cisco IPMA, how to configure the feature, and the end-user applications that constitute the application-manager configuration and Assistant Console.