| Appendix A. Answers to Review Questions

1.	B IPMA managers only have the ability to change the divert target from the IPMA Manager Configuration page. This allows them to direct incoming calls to another attendant.
2.	C It's so obvious, the question is almost difficult. Configuring Cisco IPMA in shared-line mode requires lines to be shared DNs between the manager and assistant.
3.	A Shared-line mode is supported by the CallManager 4.x versions and enabled features not previously supported in the proxy-mode, such as Call Join, Privacy, and Direct Transfer.
4.	B and C The three flagship Cisco IP Phones support IPMA: The Cisco 7940, 7960, and 7970.
5.	B Shared-line mode supports a maximum of 10 assistants per manager.
6.	B Cisco used the Tomcat server (developed under Apache) applied as a Windows service to manage many of the additional services that previously required the Customer Response Solution (CRS) software add-on.
7.	C After changing the service parameters, the MA Servlet must be restarted through the Tomcat web server.

8.	B From this list, the first thing you must configure is the IPMA manager. You can then add assistants and install the Assistant Console.
9.	D The IPMA Assistant Console is installed from a custom IPMA page managed by the Tomcat web server. By accessing the URL http:///ma/Install/IPMAConsoleInstall.jsp, an automated script runs and places shortcuts on the assistant's desktop and Start menu to run the application.
10.	B The IPMA service communicates to all servers in a CallManager cluster by using the CTIManager. It only requires a single CTI connection for all users in a cluster.

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions

Index