Configuring Hunt Groups and Call Coverage

This chapter covers the following topics:

  • Defining call-distribution components and algorithms
  • Describing how hunting differs from forwarding and how the Call Coverage feature extends hunting to allow final forwarding if hunting exhausts
  • Configuring line groups, hunt lists, and hunt pilots to create a hunt group
  • Configuring hunting with internal and external forwarding support specifications for busy, no answer, and no call coverage
  • Given usage scenarios, determining the hunting and forwarding behavior that results

Many businesses have sales or service support departments that service inbound calls from customers. These businesses typically need several phone lines and a method to make the lines work together. If one representative is busy or not available, calls will be routed to other members of the group until it is answered or forwarded to an auto-attendant or voice mail. Hunt groups are the mechanisms that help these businesses manage inbound calls. A hunt group is a group of telephone lines that are associated with a common number. When a call comes in to the number associated with the hunt group, the call cycles through the group of lines until an available line is found. This process is known as hunting.

This chapter discusses how to configure hunt groups and enable the Call Coverage feature to ensure that the calling party will receive final forwarding treatment if hunting fails (that is, when no hunt party answers, either because the hunt has exhausted the list of hunt numbers or because it has timed out).

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions

Index

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Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329
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