Regardless of the directory you use to store user information, the CallManager configuration remains the same. You can perform all user administration for Cisco CallManager from the same CallManager Administration web pages you have used thus far for the CallManager configuration.
Adding a User
Figure 6-1 shows an example of adding a user to the Cisco CallManager directory database by using Cisco CallManager Administration. To add a user in Cisco CallManager Administration, choose User > Add a New User from the CallManager CCMAdmin web pages.
Figure 6-1. Cisco CallManager User Configuration Window
Before adding a user, gather the following user information:
If the user is going to access the Cisco SoftPhone application, Cisco Auto Attendant, or any other computer telephony integration (CTI) application, check the Enable CTI Application Use check box.
When you are first setting up a user, assign a simple password (at least four characters) and a personal identification number (PIN), which must be at least five digits, for the user to use on the initial login. The user can then change the initial password and PIN from the Cisco CallManager User Options page. The Cisco CallManager uses the user password and PIN for different functions in the voice network. For example, the user can use their password to log in to the User Options web pages while they can use their PIN to access a phone using Extension Mobility (which is covered in Chapter 17, "Configuring User Features, Part 2").
After the directory information is added, you can associate the user with a device or devices.
Configuring Device Pools
After you have added a user, you can associate devices over which the user will have control. When users have control of an IP Phone, they can control certain settings for that phone, such as speed dialing and call forwarding. You can associate a user with many devices; however, only one of the devices can be the primary extension for that user. Figure 6-2 shows the Device Association window.
Figure 6-2. Cisco CallManager Device Association Window
To assign devices to a user, access the User Configuration window for that user and then complete the following steps to assign the devices:
In the Application Profiles pane on the User Configuration page, click Device Association.
Limit the list of available devices by entering the search criteria in the Available Device List Filters section, if desired, and click Select Devices.
Check the check box of one or more devices that you want to associate with the user. You can assign one primary extension from the devices to which the user is assigned by clicking the radio button in the Primary Ext. column for that device.
When you have completed the assignment, click Update Selected to assign the devices to the user.
User Logon and Device Configuration
Part I: Cisco CallManager Fundamentals
Introduction to Cisco Unified Communications and Cisco Unified CallManager
Cisco Unified CallManager Clustering and Deployment Options
Cisco Unified CallManager Installation and Upgrades
Part II: IPT Devices and Users
Cisco IP Phones and Other User Devices
Configuring Cisco Unified CallManager to Support IP Phones
Cisco IP Telephony Users
Cisco Bulk Administration Tool
Part III: IPT Network Integration and Route Plan
Cisco Catalyst Switches
Configuring Cisco Gateways and Trunks
Cisco Unified CallManager Route Plan Basics
Cisco Unified CallManager Advanced Route Plans
Configuring Hunt Groups and Call Coverage
Implementing Telephony Call Restrictions and Control
Implementing Multiple-Site Deployments
Part IV: VoIP Features
Configuring User Features, Part 1
Configuring User Features, Part 2
Configuring Cisco Unified CallManager Attendant Console
Configuring Cisco IP Manager Assistant
Part V: IPT Security
Securing the Windows Operating System
Securing Cisco Unified CallManager Administration
Preventing Toll Fraud
Hardening the IP Phone
Understanding Cryptographic Fundamentals
Understanding the Public Key Infrastructure
Understanding Cisco IP Telephony Authentication and Encryption Fundamentals
Configuring Cisco IP Telephony Authentication and Encryption
Part VI: IP Video
Introducing IP Video Telephony
Configuring Cisco VT Advantage
Part VII: IPT Management
Introducing Database Tools and Cisco Unified CallManager Serviceability
Configuring Alarms and Traces
Using Additional Management and Monitoring Tools
Part VIII: Appendix
Appendix A. Answers to Review Questions