Cisco CallManager User Configuration

Regardless of the directory you use to store user information, the CallManager configuration remains the same. You can perform all user administration for Cisco CallManager from the same CallManager Administration web pages you have used thus far for the CallManager configuration.

Adding a User

Figure 6-1 shows an example of adding a user to the Cisco CallManager directory database by using Cisco CallManager Administration. To add a user in Cisco CallManager Administration, choose User > Add a New User from the CallManager CCMAdmin web pages.

Figure 6-1. Cisco CallManager User Configuration Window

Before adding a user, gather the following user information:

• First name
• Last name
• User ID (username)
• Telephone number or DN
• Manager user ID (manager username)
• Department

If the user is going to access the Cisco SoftPhone application, Cisco Auto Attendant, or any other computer telephony integration (CTI) application, check the Enable CTI Application Use check box.

When you are first setting up a user, assign a simple password (at least four characters) and a personal identification number (PIN), which must be at least five digits, for the user to use on the initial login. The user can then change the initial password and PIN from the Cisco CallManager User Options page. The Cisco CallManager uses the user password and PIN for different functions in the voice network. For example, the user can use their password to log in to the User Options web pages while they can use their PIN to access a phone using Extension Mobility (which is covered in Chapter 17, "Configuring User Features, Part 2").

After the directory information is added, you can associate the user with a device or devices.

Configuring Device Pools

After you have added a user, you can associate devices over which the user will have control. When users have control of an IP Phone, they can control certain settings for that phone, such as speed dialing and call forwarding. You can associate a user with many devices; however, only one of the devices can be the primary extension for that user. Figure 6-2 shows the Device Association window.

Figure 6-2. Cisco CallManager Device Association Window

To assign devices to a user, access the User Configuration window for that user and then complete the following steps to assign the devices:

Step 1.	In the Application Profiles pane on the User Configuration page, click Device Association.
Step 2.	Limit the list of available devices by entering the search criteria in the Available Device List Filters section, if desired, and click Select Devices.
Step 3.	Check the check box of one or more devices that you want to associate with the user. You can assign one primary extension from the devices to which the user is assigned by clicking the radio button in the Primary Ext. column for that device.
Step 4.	When you have completed the assignment, click Update Selected to assign the devices to the user.

User Logon and Device Configuration