Introducing Database Tools and Cisco Unified CallManager Serviceability

This chapter covers the following topics:

  • Examining the database structure and replication status and reactivating broken database connections
  • Identifying the purpose of the major services that Cisco CallManager Serviceability provides
  • Explaining how to use the Control Center to start and stop services
  • Explaining how to use the Service Activation window tools to enable and disable services
  • Classifying the tools used to monitor Cisco CallManager by their function

Phone communication is one of the most critical services for businesses today. It is necessary to maintain and troubleshoot Cisco CallManager installations as fast as possible to reduce the risk of system outages. Administrators need tools to easily gather information about system behavior and troubleshoot database replication. This chapter introduces database tools that allow administrators to manage the Microsoft Structured Query Language (SQL) databases used by Cisco CallManager. It gives an overview of how to use Cisco CallManager Serviceability and other tools that you can use to maintain the Cisco CallManager system.

Database Management Tools

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions

Index





Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329
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