Introducing Database Tools and Cisco Unified CallManager Serviceability

This chapter covers the following topics:

• Examining the database structure and replication status and reactivating broken database connections
• Identifying the purpose of the major services that Cisco CallManager Serviceability provides
• Explaining how to use the Control Center to start and stop services
• Explaining how to use the Service Activation window tools to enable and disable services
• Classifying the tools used to monitor Cisco CallManager by their function

Phone communication is one of the most critical services for businesses today. It is necessary to maintain and troubleshoot Cisco CallManager installations as fast as possible to reduce the risk of system outages. Administrators need tools to easily gather information about system behavior and troubleshoot database replication. This chapter introduces database tools that allow administrators to manage the Microsoft Structured Query Language (SQL) databases used by Cisco CallManager. It gives an overview of how to use Cisco CallManager Serviceability and other tools that you can use to maintain the Cisco CallManager system.

Database Management Tools