Cisco IP Telephony Users

This chapter covers the following topics:

  • Using Cisco CallManager Administration to add users and associate users with a device
  • Logging in to the Cisco CallManager User Options web page and selecting a device to personalize
  • Activating or subscribing typical user options from the User Options web pages, such as call forwarding, speed dial configuration, and CallManager services
  • Creating personal address books in the Cisco CallManager User Options web page of stored names and numbers and assigning Fast Dial codes to personal address book entries to enable users to dial those codes in place of telephone numbers
  • Describing how to change the way that the voice-message light on the handset works when a user receives a voice-mail message
  • Describing how to change the language for the Cisco CallManager User Options web pages or telephone

After you have configured the Cisco CallManager to support the various Cisco IP Phones deployed around your network environment, your next logical step is to configure the IP telephony users. Configuring users for the voice network is not a mandatory step; however, it will ease your network administration load considerably because (with proper training) voice network users can configure their own IP Phones for common features such as speed dials and call forwarding without adding another support call to the help desk group. In addition, Cisco CallManager requires user configuration to support many of the advanced features, such as Cisco Auto Attendant, IP Manager Assistant (IPMA), and Extension Mobility, which are discussed in Chapters 17-19.

This chapter describes the Cisco CallManager configuration to support voice network users. You will learn how to add these users to the Cisco CallManager user database and assign these users access to their respective IP Phone. From there, the chapter discusses the process an end-user would go through to configure their phone through the Cisco CallManager user web pages.

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions

Index





Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329
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