Cisco IP Communications Express: CallManager Express with Cisco Unity Express

ISBN: 158705180X
EAN: 2147483647

Year: 2006
Pages: 236

Authors: Danelle Au, Baldwin Choi, Rajesh Haridas, Christina Hattingh, Ravi Koulagi, Mike Tasker, Lillian Xia

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Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

• Introducing Cisco IPC Express
• The Purpose of Cisco IPC Express
• Benefits of Cisco IPC Express
• Cisco IPC Express System Components
• Using Cisco IPC Express in Retail, Financial, and Healthcare Businesses
• Other Cisco IP Telephony Solutions for the Enterprise Branch and Small and Medium Offices
• Summary

Building a Cisco IPC Express Network

• Building a Cisco IPC Express Network
• IP Telephony Network Deployment Overview
• Cisco IP Telephony System Trade-Offs
• Understanding Cisco IPC Express Deployment Models
• Summary

Cisco IPC Express Architecture Overview

• Cisco IPC Express Architecture Overview
• Cisco IPC Express System Architecture
• Cisco CME Architecture
• Cisco UE Applications Architecture
• Summary
• Recommended Reading

Part II: Feature Operation and Applications

Cisco IP Phone Options

• Cisco IP Phone Options
• The Cisco 7940G and 7960G IP Phones
• The Cisco 7914 Expansion Module
• The Cisco 7910G IP Phone
• The Cisco 7905G and 7912G IP Phones
• The Cisco 7970G IP Phone
• The Cisco 7902G IP Phone
• The Cisco 7935 and 7936 IP Conference Station
• The Cisco 7920 Wireless IP Phone
• The Cisco Analog Telephony Adaptor
• The Cisco IP Communicator Softphone
• Firmware Files for IP Phones
• Resetting and Restarting the Phones
• Erasing the Phone Configuration
• Accessing Call Parameters for an Active Call
• Summary

Cisco CME Call Processing Features

• Cisco CME Call Processing Features
• IP Phones and IP Phone Lines
• Implementing Shared Lines and Hunt Groups
• Creating an Intercom
• Using Private Lines
• Paging
• Implementing Overlays
• Invoking Call Pickup
• Customizing Softkeys
• Configuring Call Transfer and Forward
• Summary

Cisco CME PSTN Connectivity Options

• Cisco CME PSTN Connectivity Options
• Trunk Signaling Systems
• Cisco IOS PSTN Telephony Interfaces
• PSTN Call Switching
• Digit Manipulation
• PSTN Trunk Failover
• Summary

Connecting Multiple Cisco CMEs with VoIP

• Connecting Multiple Cisco CMEs with VoIP
• Considerations When Integrating Cisco CME in H.323 and SIP VoIP Networks
• Integrating Cisco CME in an H.323 Network
• DTMF Relay for H.323
• Call Transfer and Call Forwarding in an H.323 Network Using H.450 Services
• Integrating Cisco CME in a SIP Network
• Summary

Integrating Cisco CME with Cisco CallManager

• Integrating Cisco CME with Cisco CallManager
• Goals of Interoperability
• Basic Calls Between Cisco CallManager and Cisco CME
• Call Transfer
• Call Forwarding
• Connected Party Name and Number Services
• Using H.450.x Tandem IP-to-IP Gateway
• Summary

Cisco IPC Express Automated Attendant Options

• Cisco IPC Express Automated Attendant Options
• Using an Automated Attendant or a Receptionist in Your Office
• Understanding the Cisco IPC Express Integrated Automated Attendant
• The Cisco UE System AA
• Customizing the Cisco UE AA
• The Cisco UE Greeting Management System
• Setting Up a Cisco UE Automated Attendant
• TCL-Based Automated Attendant
• Summary

Cisco IPC Express Integrated Voice Mail

• Cisco IPC Express Integrated Voice Mail
• Cisco UE Voice Mail Overview
• Subscriber Features
• Caller Features
• Administrator Features
• Call Redirection into Voice Mail
• Working with Users and Names
• Dial Plan Considerations
• Voice Mail Networking
• Voice Mail Deployment Considerations
• Summary

Cisco CME External Voice Mail Options

• Cisco CME External Voice Mail Options
• Cisco Unity Voice Mail
• Stonevoice Voice Mail
• Analog Voice Mail
• PSTN-Based Voice Mail
• Summary

Additional External Applications with Cisco CME

• Additional External Applications with Cisco CME
• TAPI and XML Application Architecture
• TAPI Applications
• Extensive Markup Language Applications
• Summary

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

• Cisco IPC Express General Administration and Initial System Setup
• Administrative Access Overview
• System Installation and Initial Setup
• Cisco CME GUI Customization Via XML
• Cisco Zero Touch Deployment
• Summary

Configuring and Managing Cisco IPC Express Systems

• Configuring and Managing Cisco IPC Express Systems
• Cisco IPC Express System GUI Overview
• Configuring the Router
• Configuring IP Phones and Extensions
• Configuring PSTN Interfaces
• Configuring Extensions and the Dial Plan
• Configuring Cisco CME Call Processing Features
• Configuring the Cisco UE AA
• Configuring Cisco UE Voice Mail
• Configuring the AVT
• Configuring Cisco UE Backup and Restore
• Configuring Interconnection with Other Sites
• Security Best Practices for Cisco CME
• Security Best Practices for Cisco UE
• Configuring and Monitoring Via Network Management Systems Using the Cisco CME AXL/SOAP Interface
• Monitoring Cisco IPC Express
• Managing Cisco IPC Express Systems by Managed Services and Enterprises
• Cisco Voice Network Management Solutions
• Managing Cisco IPC Express with Cisco Partner Applications
• Summary

Cisco IPC Express System Configuration Example

• Cisco IPC Express System Configuration Example
• Step 1: Planning and Offline Staging
• Step 2: Basic Router Setup
• Step 3: Initial Cisco CME System Setup
• Step 4: Configuring Extensions and Phones
• Step 5: Configuring the PSTN Interface
• Step 6: Configuring Cisco UE AA and Voice Mail
• Step 7: Configuring Cisco CME Call Processing Features
• Step 8: Interconnecting Multiple Cisco IPC Express Systems
• Sample System Configurations
• Summary

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

• Troubleshooting Basic Cisco IPC Express Features
• Troubleshooting Phone Registration
• Understanding SCCP and Call Flow Debugging
• Troubleshooting the Cisco IPC Express GUI
• Summary

Troubleshooting Advanced Cisco CME Features

• Troubleshooting Advanced Cisco CME Features
• Dialplan Pattern Configuration Problems
• Missing Transfer Patterns
• Conference Failures
• Unable to Hear Music on Hold
• Missing Directory Services Option
• Working with the Class of Restriction Feature
• Summary

Troubleshooting Cisco CME Network Integration

• Troubleshooting Cisco CME Network Integration
• Integrating Cisco CME with Cisco Unity Voice Mail
• A Cisco Unity System with a Network of Cisco CMEsCentralized Voice Mail Architecture
• Troubleshooting Call Transfers and Call Forwards
• Troubleshooting Transcoding
• Troubleshooting H.323 GK Integration
• Summary

Troubleshooting Cisco UE System Features

• Troubleshooting Cisco UE System Features
• General Troubleshooting Techniques
• Troubleshooting Installation Problems
• Troubleshooting Cisco UE Startup
• Troubleshooting the Initialization Wizard
• Troubleshooting Backup and Restore
• Summary

Troubleshooting Cisco UE Automated Attendant

• Troubleshooting Cisco UE Automated Attendant
• Troubleshooting a Customized AA
• Tracing a Call Flow in the AA
• Summary

Troubleshooting Cisco UE Integrated Voice Mail Features

• Troubleshooting Cisco UE Integrated Voice Mail Features
• Common Voice Mail show Commands
• Troubleshooting Mailbox GUI Configuration Problems
• Troubleshooting Cisco CME and Cisco UE Integration
• Troubleshooting the TUI and VXML Browser
• Troubleshooting the Database, LDAP, and Mailbox Activities
• Troubleshooting the Message Waiting Indicator
• Troubleshooting Voice Mail VPIM Networking
• Summary

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

• Appendix A. Cisco IPC Express Features, Releases, and Ordering Information
• Cisco IPC Express Features and Releases
• Cisco IPC Express Ordering Information

Appendix B. Sample Cisco UE AA Scripts

• Appendix B. Sample Cisco UE AA Scripts
• The main.aef Script
• The dialbyname.aef Script
• The dialbyextension.aef Script

Appendix C. Cisco Unity Express Database Schema

• Appendix C. Cisco Unity Express Database Schema
• Table vm_bcst_heard
• Table vm_greeting
• Table vm_job
• Table vm_mailbox
• Table vm_mbxusers
• Table vm_message
• Table vm_usermsg

Index