Trace Collection

To analyze trace files of a Cisco CallManager system locally on an administrator PC, it is necessary to collect trace files from the Cisco CallManager file system and copy them to the PC of the administrator. Instead of manually copying all trace files from all servers of the cluster, you can use the Trace Collection tool, which automates this process.

If you want to analyze trace files from multiple servers on your local PC, use the Trace Collection tool to transfer the trace files to your local PC, where they can then be analyzed by the Bulk Trace Analysis tool or a text editor. There are three steps involved, as illustrated in Figure 32-12:

Step 1.

When traces are enabled, Cisco CallManager writes trace information to the local trace files.

Step 2.

The Trace Collection tool can be used to download all trace files (including XML trace files) from all Cisco CallManager systems in the cluster.

Step 3.

The Bulk Trace Analysis tool allows analysis of XML trace files at the administrator PC. You can view text files using a text editor.

Figure 32-12. Remote Analysis of Trace Files


The Trace Collection Tool

The Trace Collection tool allows you to collect trace information for any Cisco CallManager service of any Cisco CallManager throughout the cluster, including the time and date of the trace for that service. You can run this tool on any PC on the network because it is available from the Cisco CallManager Install Plugins window.

After the Trace Collection tool is installed on the PC, enter the IP address, username, and password for Cisco CallManager. As soon as the connection to the server is established, the window shown in Figure 32-13 opens.

Figure 32-13. Trace Collection Tool

Three tabs are available in the Cisco CallManager Trace Collection Tool window. Each has its own function, as described in Table 32-3.

Table 32-3. Tab Functions in the Cisco CallManager Trace Collection Tool Window



Select CallManager Services

Provides a grid of services for the Cisco CallManager nodes in the cluster. Choose all or some of the services for which traces should be collected by checking the appropriate check boxes.

Select CallManager Applications

Provides the list of Cisco CallManager applications for which traces can be collected. Choose all or some of the applications in this tab.

Select System Traces

Provides a list of all system logs from which data can be selected.


The Back and Next buttons shown in Figure 32-13 move you between the three tabs.

After selecting the desired system logs, define the date range for the data to be selected to help minimize the amount of data that needs to be collected. You can then click the Collect Traces button for the application to start downloading and compressing all files locally to the PC. All files are added to the system primary hard drive (C:) to an archive named


Selecting all kinds of data from all Cisco CallManager servers on the system leads to extremely long download times, extensive file-compression processing, and large compressed files.

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions


Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329 © 2008-2020.
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