B and D

The Microsoft Event Viewer is a Windows 2000 utility that can assist administrators in troubleshooting Cisco CallManager systems. The Microsoft Event Viewer stores system errors and warnings as they occur on the CallManager system, which allows for a historical viewing of any issues that might have occurred on the CallManager.


A, B, and C

Microsoft Performance Monitor does nothing but monitor, monitor, and more monitoring. You can use it to monitor Windows 2000 counters and CallManager counters alike. All events are monitored in real time through a graph, histogram, or report view.


A and D

The Real-Time Monitoring Tool (RTMT) allows you to view the performance of a specific CallManager server, and is geared for CallManager-specific counters. It also offers the ability to send e-mail alerts when the CallManager exceeds specific thresholds.


B and E

The RTMT allows you to save multiple configuration profiles, which allows you to open a predefined set of counters to quickly monitor specific areas of the CallManager cluster. RTMT identifies these profiles by their name and description.


A, C, and E

Cisco designed the RTMT window to allow easy navigation through the various performance counters of a Cisco CallManager server. This includes the support of multiple tabs to allow many different elements to be viewed at one time. The RTMT does provide performance monitoring similar to the Microsoft Performance Monitor; however, it has many distinct differences that tune it to be more effective in monitoring CallManager servers. The Alert Central feature of RTMT offers the ability to send e-mail alerts when the CallManager exceeds specific thresholds.



The Application logs of Event Viewer contain messages specific to Cisco CallManager. The System logs contain messages specific to the underlying Windows 2000 operating system.


A, E, and F

The Histogram view provides a bar chart giving instantaneous performance levels for your selected counters. The Graph view provides a line chart showing a history of your selected counters over time. The Report view provides a numerical table with specific counter levels.


A, C, and D

The Microsoft Performance Monitor, Cisco RTMT, and Windows Task Manager all allow you to see processor and memory utilization levels for a Cisco CallManager server.

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions


Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329

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