Cisco Unified CallManager Installation and Upgrades

This chapter covers the following topics:

  • The requirements to perform Cisco Unified CallManager server installation
  • Cisco Unified CallManager installation process
  • Cisco Unified CallManager postinstallation procedures
  • Cisco Unified CallManager upgrade process

When Cisco first announced that the Cisco CallManager platform would use Microsoft Windows 2000 as a foundation operating system and Microsoft SQL 2000 as a database store, concern arose that the Cisco administrator would require a thorough understanding of these applications to successfully operate a Cisco IP telephony network. Although an understanding of these components can be useful for monitoring and troubleshooting purposes, it is not necessary for Cisco CallManager installation and setup. Cisco has done a fantastic job of "wizardizing" and scripting the complete installation of both Windows 2000 and SQL 2000, hiding any complexity behind a friendly Next button.

The upgrade process of Cisco CallManager is not quite as friendly as a clean install; however, if you keep the potential pitfalls in mind, a Cisco CallManager upgrade can go quite smoothly. This chapter discusses both the clean install and upgrade process of Cisco CallManager.

Cisco Unified CallManager 4 x Clean Installation Process

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions


Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329 © 2008-2020.
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