Configuring User Features, Part 1

This chapter covers the following topics:

  • Describing core Cisco IP Phone features of Cisco CallManager, including hold, redial, transfer, speed dialing and abbreviated dialing, and Auto Answer
  • Describing enhanced IP phone features of Cisco CallManager, such as multiple calls per line appearance, Direct Transfer, Call Join, and Immediate Divert
  • Defining standard and nonstandard softkey templates and creating nonstandard softkey templates and assigning them to Cisco IP Phones
  • Configuring Cisco CallManager to enable Call Park, Call Pickup, and Cisco Call Back
  • Configuring Cisco CallManager to enable Barge and Privacy on a shared line
  • Configuring Cisco CallManager to enable users to subscribe to IP phone Services from their Cisco IP Phones

Administrators need to have a working knowledge of the various options that are available for Cisco IP Phones to ensure that all of the desired features and functions are available to users and that they are properly configured. This chapter, the first of two on features, discusses many of the Cisco IP Phone features that are available to users in a Cisco IP telephony solution. The chapter includes a discussion of core and enhanced IP phone features: Call Park, Call Pickup, Cisco Call Back, Barge, Privacy, and Cisco IP Phone Services. The chapter explains the purpose of each feature and describes how to configure and use the feature.

Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

Cisco Unified CallManager Clustering and Deployment Options

Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

Configuring Cisco Unified CallManager to Support IP Phones

Cisco IP Telephony Users

Cisco Bulk Administration Tool

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

Configuring Cisco Gateways and Trunks

Cisco Unified CallManager Route Plan Basics

Cisco Unified CallManager Advanced Route Plans

Configuring Hunt Groups and Call Coverage

Implementing Telephony Call Restrictions and Control

Implementing Multiple-Site Deployments

Part IV: VoIP Features

Media Resources

Configuring User Features, Part 1

Configuring User Features, Part 2

Configuring Cisco Unified CallManager Attendant Console

Configuring Cisco IP Manager Assistant

Part V: IPT Security

Securing the Windows Operating System

Securing Cisco Unified CallManager Administration

Preventing Toll Fraud

Hardening the IP Phone

Understanding Cryptographic Fundamentals

Understanding the Public Key Infrastructure

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Introducing IP Video Telephony

Configuring Cisco VT Advantage

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

Monitoring Performance

Configuring Alarms and Traces

Configuring CAR

Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A. Answers to Review Questions


Authorized Self-Study Guide Cisco IP Telephony (CIPT)
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
ISBN: 158705261X
EAN: 2147483647
Year: 2004
Pages: 329 © 2008-2020.
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