Configuring User Features, Part 1

This chapter covers the following topics:

• Describing core Cisco IP Phone features of Cisco CallManager, including hold, redial, transfer, speed dialing and abbreviated dialing, and Auto Answer
• Describing enhanced IP phone features of Cisco CallManager, such as multiple calls per line appearance, Direct Transfer, Call Join, and Immediate Divert
• Defining standard and nonstandard softkey templates and creating nonstandard softkey templates and assigning them to Cisco IP Phones
• Configuring Cisco CallManager to enable Call Park, Call Pickup, and Cisco Call Back
• Configuring Cisco CallManager to enable Barge and Privacy on a shared line
• Configuring Cisco CallManager to enable users to subscribe to IP phone Services from their Cisco IP Phones

Administrators need to have a working knowledge of the various options that are available for Cisco IP Phones to ensure that all of the desired features and functions are available to users and that they are properly configured. This chapter, the first of two on features, discusses many of the Cisco IP Phone features that are available to users in a Cisco IP telephony solution. The chapter includes a discussion of core and enhanced IP phone features: Call Park, Call Pickup, Cisco Call Back, Barge, Privacy, and Cisco IP Phone Services. The chapter explains the purpose of each feature and describes how to configure and use the feature.