This chapter discussed the use of additional CallManager management tools, such as CiscoWorks ITEM, SNMP, and syslog. CiscoWorks ITEM is a suite of tools to monitor devices in an IP telephony network. SNMP and syslog are standards-based monitoring and alerting protocols used across nearly all Cisco platforms.
Cisco CallManager dependency records help in determining which devices are associated with other devices. The Password Changer tool can change passwords of CCMSysUser, CCMAdministrator, IPMASysUser, and Directory Manager with an easy-to-use interface. The Dialed Number Analyzer tool helps diagnose, tune, and trace dial plans. QRT helps administrators identify and resolve problems in an IP telephony network. End users can use QRT to send errors and call information to the administrator.
Part I: Cisco CallManager Fundamentals
Introduction to Cisco Unified Communications and Cisco Unified CallManager
Cisco Unified CallManager Clustering and Deployment Options
Cisco Unified CallManager Installation and Upgrades
Part II: IPT Devices and Users
Cisco IP Phones and Other User Devices
Configuring Cisco Unified CallManager to Support IP Phones
Cisco IP Telephony Users
Cisco Bulk Administration Tool
Part III: IPT Network Integration and Route Plan
Cisco Catalyst Switches
Configuring Cisco Gateways and Trunks
Cisco Unified CallManager Route Plan Basics
Cisco Unified CallManager Advanced Route Plans
Configuring Hunt Groups and Call Coverage
Implementing Telephony Call Restrictions and Control
Implementing Multiple-Site Deployments
Part IV: VoIP Features
Media Resources
Configuring User Features, Part 1
Configuring User Features, Part 2
Configuring Cisco Unified CallManager Attendant Console
Configuring Cisco IP Manager Assistant
Part V: IPT Security
Securing the Windows Operating System
Securing Cisco Unified CallManager Administration
Preventing Toll Fraud
Hardening the IP Phone
Understanding Cryptographic Fundamentals
Understanding the Public Key Infrastructure
Understanding Cisco IP Telephony Authentication and Encryption Fundamentals
Configuring Cisco IP Telephony Authentication and Encryption
Part VI: IP Video
Introducing IP Video Telephony
Configuring Cisco VT Advantage
Part VII: IPT Management
Introducing Database Tools and Cisco Unified CallManager Serviceability
Monitoring Performance
Configuring Alarms and Traces
Configuring CAR
Using Additional Management and Monitoring Tools
Part VIII: Appendix
Appendix A. Answers to Review Questions
Index