You can integrate Cisco CME with analog systems to provide voice mail services, as shown in Figure 11-5. In general, these systems connect to the Cisco CME via Foreign Exchange Station (FXS) analog phone interfaces. Each port is configured as a normal plain old telephone service (POTS) dial peer in Cisco CME.
Figure 11-5. Cisco CME with Analog Voice Mail
Cisco CME interacts with the analog voice mail system via inband dual-tone multifrequency (DTMF) tones. All call routing and MWI information exchanged between Cisco CME and the voice mail system also occurs via DTMF tones.
When integrated with Cisco CME, an analog voice mail system provides the following:
Many types of analog voice mail systems are available. The Octel system from Avaya and the Reception system from Active Voice, LLC are two of the more popular models. The following sections discuss Cisco CME integration with these systems.
Integrating the Octel voice mail system with Cisco CME requires configuration on both systems. The configuration sample in Example 11-8 shows how to configure the CME.
Example 11-8. Cisco CME Configuration for Octel Analog Integration
router#show running-config call application voice bator flash:app-h450-transfer.126.96.36.199.tcl call application voice bator language 1 en call application voice bator set-location en 0 flash:/prompts ! voice-port 1/0/0 caller-id enable ! voice-port 1/0/1 caller-id enable ! dial-peer voice 5000 pots application bator destination-pattern 5000..... port 1/0/0 ! telephony-service voicemail 5000 transfer-system full-consult ! vm-integration pattern direct 2 CGN pattern ext-to-ext no-answer 5 CGN * FDN pattern ext-to-ext busy 7 CGN * FDN pattern trunk-to-ext no-answer 5 CGN * FDN pattern trunk-to-ext busy 7 CGN * FDN ! ephone-dn 1 number 1000 call-forward busy 5000 call-forward noan 5000 timeout 5 application bator no huntstop ! ephone-dn 2 number 1001 call-forward busy 5000 call-forward noan 5000 timeout 5 application bator ! ephone-dn 100 number 3000*....* mwi on ! ephone-dn 101 number 3001*....* mwi off
The Toolkit Command Language (TCL) application (called bator in the preceding configuration) is used to support a hookflash operation on the FXS ports. FXS port 1/0/0 is used for voice mail access, so the POTS dial peer points to this port. Port 1/0/1 is used for MWI operation.
The series of vm-integration commands specifies the DTMF digit strings to be generated to the analog voice mail system to control feature operation, such as selecting which greeting (external or internal, or busy or no answer) to play to the caller. The MWI DNs have asterisk delimiters surrounding the wildcards that match the extension number for which MWI must be turned on or off.
Note the following restrictions when integrating an Octel system with Cisco CME:
Active Voice Reception
The Reception system from Active Voice, LLC is another popular voice mail system. To allow calls to be forwarded to the Reception system, you must configure Cisco CME with four different DTMF patterns for the following four possible call flows:
When the Reception system receives the DTMF pattern, it plays the corresponding voice mail prompt.
Example 11-9 shows how to configure Cisco CME to work with the Reception voice mail system.
Example 11-9. Cisco CME Configuration for Reception Analog Integration
router#show running-config voice-port 1/0/0 caller-id enable ! voice-port 1/0/1 caller-id enable ! dial-peer voice 5000 pots application bator destination-pattern 6800..... port 1/0/0 ! telephony-service voicemail 6800 ! vm-integration pattern direct 2 CGN * pattern ext-to-ext no-answer 5 FDN * CGN * pattern ext-to-ext busy 7 FDN * CGN * pattern trunk-to-ext no-answer 4 FDN * CGN * pattern trunk-to-ext busy 6 FDN * CGN * ! phone-dn 2 number 3002 call-forward busy 6800 call-forward noan 6800 timeout 10 ! ephone-dn 25 number A1.....* mwi on ! ephone-dn 26 number A2.....* mwi off
PSTN Based Voice Mail
Part I: Cisco IP Communications Express Overview
Introducing Cisco IPC Express
Building a Cisco IPC Express Network
Cisco IPC Express Architecture Overview
Part II: Feature Operation and Applications
Cisco IP Phone Options
Cisco CME Call Processing Features
Cisco CME PSTN Connectivity Options
Connecting Multiple Cisco CMEs with VoIP
Integrating Cisco CME with Cisco CallManager
Cisco IPC Express Automated Attendant Options
Cisco IPC Express Integrated Voice Mail
Cisco CME External Voice Mail Options
Additional External Applications with Cisco CME
Part III: Administration and Management
Cisco IPC Express General Administration and Initial System Setup
Configuring and Managing Cisco IPC Express Systems
Cisco IPC Express System Configuration Example
Part IV: Maintenance and Troubleshooting
Troubleshooting Basic Cisco IPC Express Features
Troubleshooting Advanced Cisco CME Features
Troubleshooting Cisco CME Network Integration
Troubleshooting Cisco UE System Features
Troubleshooting Cisco UE Automated Attendant
Troubleshooting Cisco UE Integrated Voice Mail Features
Part V: Appendixes
Appendix A. Cisco IPC Express Features, Releases, and Ordering Information
Appendix B. Sample Cisco UE AA Scripts
Appendix C. Cisco Unity Express Database Schema