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Cisco IPC Express General Administration and Initial System Setup

This chapter covers the following topics:

  • An overview of administrative access to a Cisco IP Communications (IPC) Express system
  • System installation and initial setup
  • Cisco Call Manager Express (CME) graphical user interface (GUI) customization via XML
  • Cisco Zero Touch deployment

The chapters in Part II, "Feature Operation and Applications,"discussed Cisco IP Communications (IPC) Express system capabilities and features to implement a complete IP communications system for your office. The chapters in Part III, "Administration and Management," look at the configuration and administration of a Cisco IPC Express system.

This chapter focuses on the administration methods and access to the system, as well as the installation and initial setup of a new system. Chapter 14, "Configuring and Managing Cisco IPC Express Systems," offers a more in-depth view of configuring the system's features. Chapter 15, "Cisco IPC Express System Configuration Example," takes you through a step-by-step configuration setup of a sample system.

Cisco IPC Express is composed of four major components, as described in Chapter 1, "Introducing Cisco IPC Express":

  • The router platform, which provides IP connectivity to the network and connectivity to the Public Switched Telephone Network (PSTN)
  • Cisco Call Manager Express (CME), which provides call processing capabilities
  • Cisco Unity Express (UE), which provides automated attendant (AA) and voice mail capabilities
  • IP phone endpoints

In this chapter, the IP endpoints are considered part of Cisco CME and, therefore, are covered in the Cisco CME sections along with the call processing features provided on the phones.

Note

Cisco Unity Express (UE) is an optional part of your system. If you do not have this component installed, you can skip the sections in this chapter particular to Cisco UE.

A comprehensive, detailed discussion of all Cisco IPC Express system administration capabilities would take a book in itself. Therefore, this chapter introduces the salient aspects of Cisco IPC Express system administration interfaces, installation, and setup.

Administrative Access Overview

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema

Index

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Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236
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