This chapter covers the following topics:
The chapters in Part II, "Feature Operation and Applications,"discussed Cisco IP Communications (IPC) Express system capabilities and features to implement a complete IP communications system for your office. The chapters in Part III, "Administration and Management," look at the configuration and administration of a Cisco IPC Express system.
This chapter focuses on the administration methods and access to the system, as well as the installation and initial setup of a new system. Chapter 14, "Configuring and Managing Cisco IPC Express Systems," offers a more in-depth view of configuring the system's features. Chapter 15, "Cisco IPC Express System Configuration Example," takes you through a step-by-step configuration setup of a sample system.
Cisco IPC Express is composed of four major components, as described in Chapter 1, "Introducing Cisco IPC Express":
In this chapter, the IP endpoints are considered part of Cisco CME and, therefore, are covered in the Cisco CME sections along with the call processing features provided on the phones.
Cisco Unity Express (UE) is an optional part of your system. If you do not have this component installed, you can skip the sections in this chapter particular to Cisco UE.
A comprehensive, detailed discussion of all Cisco IPC Express system administration capabilities would take a book in itself. Therefore, this chapter introduces the salient aspects of Cisco IPC Express system administration interfaces, installation, and setup.
Administrative Access Overview
Part I: Cisco IP Communications Express Overview
Introducing Cisco IPC Express
Building a Cisco IPC Express Network
Cisco IPC Express Architecture Overview
Part II: Feature Operation and Applications
Cisco IP Phone Options
Cisco CME Call Processing Features
Cisco CME PSTN Connectivity Options
Connecting Multiple Cisco CMEs with VoIP
Integrating Cisco CME with Cisco CallManager
Cisco IPC Express Automated Attendant Options
Cisco IPC Express Integrated Voice Mail
Cisco CME External Voice Mail Options
Additional External Applications with Cisco CME
Part III: Administration and Management
Cisco IPC Express General Administration and Initial System Setup
Configuring and Managing Cisco IPC Express Systems
Cisco IPC Express System Configuration Example
Part IV: Maintenance and Troubleshooting
Troubleshooting Basic Cisco IPC Express Features
Troubleshooting Advanced Cisco CME Features
Troubleshooting Cisco CME Network Integration
Troubleshooting Cisco UE System Features
Troubleshooting Cisco UE Automated Attendant
Troubleshooting Cisco UE Integrated Voice Mail Features
Part V: Appendixes
Appendix A. Cisco IPC Express Features, Releases, and Ordering Information
Appendix B. Sample Cisco UE AA Scripts
Appendix C. Cisco Unity Express Database Schema