The Cisco IP Communicator Softphone

The Cisco IP Communicator is a software-based application that allows users to place and receive calls from their PCs. IP communication between your personal computer and Cisco CME should be in place for successful operation of Cisco IP Communicator. Also, the IP network connecting your PC should be designed to carry voice traffic. Figures 4-12 and 4-13 show the Cisco IP Communicator interface with the default skin and the alternate skin, respectively.

Figure 4-12. Cisco IP Communicator Default Skin

Figure 4-13. Cisco IP Communicator Alternate Skin



The minimum PC hardware and software required for Cisco IP Communicator to function are as follows:

  • Windows 2000 Professional with service pack 3.0 or later or Windows XP Professional with service pack 1.0 or later
  • 450-MHz Pentium III or the equivalent
  • 128 MB of RAM for Windows 2000, or 192 MB of RAM for Windows XP
  • Screen resolution of 800x600
  • A minimum of 100 MB of free disk space
  • Non-ISA full-duplex sound card (integrated or PCI-based) or USB sound device
  • 10/100-Mbps Ethernet network interface card
  • SVGA video card

The interface of the Cisco IP Communicator is very similar to the Cisco 7970G IP Phone. In addition to the buttons available on the interface, the Cisco IP Communicator provides keyboard shortcuts for many functions. Also, you can access some of the user options such as different skin types, user options, and preferences by right-clicking.

Configuring the Cisco IP Communicator

Configuring the Cisco IP Communicator involves two steps. The first is to install the Cisco IP Communicator software on your PC, and the second is to configure Cisco IP Communicator on Cisco CME. Cisco IP Communicator is configured like any other phone mentioned in the previous sections, except that the PC's MAC address is used for the phone's MAC address.

Firmware Files for IP Phones

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema


Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236 © 2008-2020.
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