PSTN-Based Voice Mail

Summary

In this chapter, you learned about several external voice mail options you can use with your Cisco CME system if you choose not to use the integrated voice mail application provided by Cisco UE.

The Cisco Unity unified messaging system provides a very good voice mail alterative, especially if you have a multisite network that has a larger location with several smaller locations, and you want to centralize voice mail for all locations at one site.

Non-Cisco voice mail solutions, such as Stonevoice, provide voice mail applications that integrate via H.323 with Cisco CME. Another alternative to integrate with some popular voice mail systems, such as Octel and Active Voice Reception, is to use analog connectivity and DTMF interaction between Cisco CME and the voice mail system. Using PSTN-based voice mail is also an option.

This chapter covered the trade-offs of the different methods and provided brief configuration information on how to set up your Cisco CME system to interwork with external voice mail systems.

Additional External Applications with Cisco CME

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema

Index



Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236

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