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Cisco IP Phone Options

This chapter covers the following topics:

  • Features and capabilities of the following Cisco IP Phones: 7970G, 7940G, 7960G, 7914 Expansion Module, 7910G, 7905G, 7912G, 7902G, 7935 and 7936 Conference Stations, and 7920 wireless phone
  • Cisco Analog Telephony Adapter (ATA)
  • Cisco IP Communicator softphone
  • Firmware files for the IP phones
  • Resetting and restarting the IP phones
  • Erasing the IP phone configuration
  • Accessing call parameters for an active call

Cisco CallManager Express (CME) supports a range of phones that meet various customer needs, from the simple low-end Cisco 7902G IP Phone to the advanced Cisco 7970G color touch-screen phone, the 7936 Conference Station, and the Analog Telephony Adaptor (ATA) that lets you connect analog phones to Cisco CME. This chapter discusses the various phones supported by Cisco CME to give you a better understanding of how these devices operate and which features are supported. After reviewing the main hardware features of each phone, you learn the configuration steps necessary for each phone type. This chapter also covers some phone-specific information such as firmware loads, resetting the phone, erasing the phone configuration, and accessing call parameters from the phone.

The Cisco 7940G and 7960G IP Phones

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema

Index

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Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236
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