The Purpose of Cisco IPC Express

In an IP telephony network, voice and data traffic converge from their separate sources onto a single IP network infrastructure. Most communications solutions available today, however, still deploy multiple platforms for different functions in the network. For instance, a private branch exchange (PBX) or key system delivers the telephony infrastructure, and a separate LAN switch delivers local data connectivity. A router manages Internet or WAN access, and a virtual private network (VPN) appliance, intrusion detection system, and firewall deliver the security infrastructure. As a result, the financial investment and management resources to deploy a multiple-platform network add up quickly.

The Cisco IPC Express system integrates data, voice, security, and routing into a single IP communications platform. No separate server or appliance is required for any of these network capabilities. You can also integrate additional features, such as content delivery, web application caching, URL filtering, LAN switching, wireless device access, network access control (NAC), and intrusion detection to protect your office from virus and worm infections into the same platform. In the Cisco IPC Express solution, all these applications are modular and can be added or turned on optionally based on what you need in your business. This means that businesses can deliver the applications that meet their initial requirements and then add other applications and functions as required when the business expands.

In addition, with data communications now a ubiquitous service in any business, adding telephony services to the existing data infrastructure is one way to protect your investment in equipment. A majority of enterprises and small or medium businesses have invested in a robust data infrastructure to communicate effectively with their vendors and customers. A business with a data infrastructure using the Cisco 2600XM, 2800, 3700, or 3800 ISRs can use these same platforms to deploy Cisco IPC Express.

Because the data infrastructure deployed by businesses today has been fine-tuned over the years to deliver reliable features, the expectation is that a telephony solution deployed on the data infrastructure will provide the same or better system reliability, flexibility, and availability. The telephony service is required to remain in operation, and users must continue to receive and make calls in the event of a network or power failure. Cisco IPC Express supports Hot Standby Router Protocol (HSRP) features and can be used with Survivable Remote Site Telephony (SRST) to deliver increased redundancy and availability for telephony features. Refer to the section "Other Cisco IP Telephony Solutions for the Enterprise Branch and Small and Medium Offices," later in this chapter for more details on SRST.

Together, all this provides a cost-effective, scalable, secure, and reliable communications solution that can be easily deployed and managed by both enterprise branch offices and small or medium businesses of one or more sites.

Benefits of Cisco IPC Express

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema


Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236 © 2008-2020.
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