Cisco IPC Express Integrated Voice Mail

This chapter covers the following topics:

  • Cisco Unity Express (UE) voice mail application
  • Subscriber voice mail features
  • Caller voice mail features
  • Administrative voice mail features
  • Call redirection into voice mail
  • Working with users and names
  • Dialplan considerations
  • Voice mail networking
  • Voice mail deployment considerations

In Part I, "Cisco IP Communications Express Overview," you learned about Cisco Unity Express and its contribution to the Cisco IP Communications (IPC) Express solution. Cisco UE offers an automated attendant (AA) and a voice mail application integrated with the Cisco CallManager Express (CME) call processing software.

Chapter 9, "Cisco IPC Express Automated Attendant Options," covered the Cisco IPC Express AA options in detail, including the AA offered by Cisco UE. This chapter explores Cisco UE's voice mail capabilities in greater depth. Alternative voice mail options that can be used with Cisco CME are covered in Chapter 11, "Cisco CME External Voice Mail Options."

Cisco UE is a typical voice mail system that includes all the common features you would expect from a low-end voice mail system, including personal mailboxes; subscriber login control; sending, listening to, saving, deleting, and forwarding voice messages; recording greetings and a spoken name for each mailbox; and directing calls to voice mail after the user's phone has rung for a configurable number of cycles.

Additionally, Cisco UE offers voice mail networking between different sites in your network, broadcast messaging, and distribution lists. Cisco UE also provides a number of general delivery mailboxes (GDMs) that you can use for functions in your organization (such as the factory or the sales desk) as opposed to being assigned to an individual employee.

Cisco UE Voice Mail Overview

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema

Index

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Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236
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