Although tracing is one of the key troubleshooting tools in Cisco UE, it is not always necessary. Many of the show commands are sufficient to identify certain problems. The following sections discuss the most common show commands you can use to pinpoint trouble spots.
Listing Mailboxes with Usage Statistics
The show voicemail mailboxes command gives a very helpful summary of each mailbox. Although you can display the same data for each mailbox in the GUI, no GUI screen provides the same comprehensive system summary that is given by the output of this command-line interface (CLI) command. The show voicemail mailboxes command lists mailbox statistics in table format and contains the following fields:
Example 21-1 shows sample output of the show voicemail mailboxes command. In this output, Jane Smith's mailbox does not contain any messages, but still the message time (MSGTIME) associated with the mailbox is given as 9 seconds. That is because Jane Smith has recorded one or more greetings, and the time for the greetings is counted as part of the total mailbox message time. However, spoken names are not considered part of the mailbox time, because they are stored in LDAP rather than the SQL database.
Example 21-1. Displaying Mailbox Statistics
cue#show voicemail mailboxes OWNER MSGS NEW SAVED MSGTIME MBXSIZE USED "johnsmith" 4 2 2 60 3000 2 % "janesmith" 0 0 0 9 3000 1 % "group1" 0 0 0 0 3000 0 % "group2" 0 0 0 0 3000 0 % "group3" 0 0 0 0 3000 0 % "group4" 0 0 0 0 3000 0 % "group5" 0 0 0 0 3000 0 % "johndoe" 0 0 0 0 3000 0 % "janedoe" 0 0 0 14 3000 1 %
Displaying Mailbox Details
To display the details of a particular mailbox, use the show voicemail detail mailbox userid command. As shown in Example 21-2, it displays a mailbox's characteristics, including the message counts, date of creation, and last-modified time stamp.
Example 21-2. Displaying Single Mailbox Details
cue#show voicemail detail mailbox johndoe Owner: /sw/local/users/johndoe Type: Personal Description: johndoe mailbox Busy state: idle Enabled: disabled Mailbox Size (seconds): 3000 Message Size (seconds): 60 Play Tutorial: false Space Used (seconds): 0 Total Message Count: 0 New Message Count: 0 Saved Message Count: 0 Expiration (days): 30 Greeting: standard Created/Last Accessed: Oct 10 2003 05:17:04 PDT
Displaying Voice Mail Usage Details
To get a summary of the entire voice mail system, including the number of mailboxes and summary usage statistics, use the show voicemail usage command. Sample output of this command is shown in Example 21-3.
Example 21-3. Displaying System Voice Mail Usage Details
cue#show voicemail usage personal mailboxes: 67 general delivery mailboxes: 9 orphaned mailboxes: 0 capacity of voicemail (minutes): 6000 allocated capacity (minutes): 3800.0 message time used (seconds): 31 message count: 2 average message length (seconds): 15.5 greeting time used (seconds): 115 greeting count: 11 average greeting length (seconds): 10.454545454545455 total time used (seconds): 146 total time used (minutes): 2.433333396911621 percentage used time (%): 1
Displaying System Licenses
If you are experiencing problems creating new users, groups, or mailboxes, check the license installed on the Cisco UE system, and make sure that the system limits are not exceeded.
Sample output for the show software licenses command is shown in Example 21-4. If you have exceeded the number of mailboxes allowed by the license, you cannot create more until the license is upgraded. The number of users allowed on a Cisco UE system is typically double the number of mailboxes specified by the license.
The maximum amount of voice mail that you can store on the system is a licensed feature. On an NM-CUE system, it is 100 hours, and on the AIM-CUE it is 14 hours for the 1-GB flash card. You can allocate this total number of voice mail hours among your mailboxes in any manner suitable to your needs. Although this is the default system operation, there is no requirement to divide the amount of time equally among all mailboxes. As soon as the total of all the allocated voice mailboxes' storage equals the maximum allowed system storage, you cannot create any more mailboxes, even though you may not yet have reached the mailbox limit.
Example 21-4. Verifying System License Limits
cue#show software licenses Core: - application mode: CME - total usable system ports: 4 Voicemail/Auto Attendant: - max system mailbox capacity time: 480 - max general delivery mailboxes: 15 - max personal mailboxes: 50 Languages: - max installed languages: unlimited - max enabled languages: 1
Displaying Default Voice Mailbox System Settings
The show voicemail limits command shows the default system settings for different voice mail parameters. These settings are applied to every new mailbox created. Although the administrator can override these settings on a per-mailbox basis, these system settings are the defaults applied. Sample output of this command is shown in Example 21-5.
Example 21-5. Verifying Voice Mail Default Limits
cue#show voicemail limits Default Mailbox Size (seconds): 420 Default Caller Message Size (seconds): 60 Maximum Recording Size (seconds): 900 Default Message Age (days): 30 System Capacity (minutes): 480 Default Prompt Language: en_US Operator Telephone: 5700
Troubleshooting Mailbox GUI Configuration Problems
Part I: Cisco IP Communications Express Overview
Introducing Cisco IPC Express
Building a Cisco IPC Express Network
Cisco IPC Express Architecture Overview
Part II: Feature Operation and Applications
Cisco IP Phone Options
Cisco CME Call Processing Features
Cisco CME PSTN Connectivity Options
Connecting Multiple Cisco CMEs with VoIP
Integrating Cisco CME with Cisco CallManager
Cisco IPC Express Automated Attendant Options
Cisco IPC Express Integrated Voice Mail
Cisco CME External Voice Mail Options
Additional External Applications with Cisco CME
Part III: Administration and Management
Cisco IPC Express General Administration and Initial System Setup
Configuring and Managing Cisco IPC Express Systems
Cisco IPC Express System Configuration Example
Part IV: Maintenance and Troubleshooting
Troubleshooting Basic Cisco IPC Express Features
Troubleshooting Advanced Cisco CME Features
Troubleshooting Cisco CME Network Integration
Troubleshooting Cisco UE System Features
Troubleshooting Cisco UE Automated Attendant
Troubleshooting Cisco UE Integrated Voice Mail Features
Part V: Appendixes
Appendix A. Cisco IPC Express Features, Releases, and Ordering Information
Appendix B. Sample Cisco UE AA Scripts
Appendix C. Cisco Unity Express Database Schema