Common Voice Mail show Commands

Although tracing is one of the key troubleshooting tools in Cisco UE, it is not always necessary. Many of the show commands are sufficient to identify certain problems. The following sections discuss the most common show commands you can use to pinpoint trouble spots.

Listing Mailboxes with Usage Statistics

The show voicemail mailboxes command gives a very helpful summary of each mailbox. Although you can display the same data for each mailbox in the GUI, no GUI screen provides the same comprehensive system summary that is given by the output of this command-line interface (CLI) command. The show voicemail mailboxes command lists mailbox statistics in table format and contains the following fields:

• Total number of messages
• Number of new and saved messages
• Total time used for the mailbox
• Total mailbox size and the percentage of the mailbox used

Example 21-1 shows sample output of the show voicemail mailboxes command. In this output, Jane Smith's mailbox does not contain any messages, but still the message time (MSGTIME) associated with the mailbox is given as 9 seconds. That is because Jane Smith has recorded one or more greetings, and the time for the greetings is counted as part of the total mailbox message time. However, spoken names are not considered part of the mailbox time, because they are stored in LDAP rather than the SQL database.

Example 21-1. Displaying Mailbox Statistics

cue#show voicemail mailboxes
OWNER MSGS NEW SAVED MSGTIME MBXSIZE USED
"johnsmith" 4 2 2 60 3000 2 %
"janesmith" 0 0 0 9 3000 1 %
"group1" 0 0 0 0 3000 0 %
"group2" 0 0 0 0 3000 0 %
"group3" 0 0 0 0 3000 0 %
"group4" 0 0 0 0 3000 0 %
"group5" 0 0 0 0 3000 0 %
"johndoe" 0 0 0 0 3000 0 %
"janedoe" 0 0 0 14 3000 1 %

 

Displaying Mailbox Details

To display the details of a particular mailbox, use the show voicemail detail mailbox userid command. As shown in Example 21-2, it displays a mailbox's characteristics, including the message counts, date of creation, and last-modified time stamp.

Example 21-2. Displaying Single Mailbox Details

cue#show voicemail detail mailbox johndoe
Owner: /sw/local/users/johndoe
Type: Personal
Description: johndoe mailbox
Busy state: idle
Enabled: disabled
Mailbox Size (seconds): 3000 
Message Size (seconds): 60 
Play Tutorial: false
Space Used (seconds): 0
Total Message Count: 0
New Message Count: 0 
Saved Message Count: 0 
Expiration (days): 30
Greeting: standard
Created/Last Accessed: Oct 10 2003 05:17:04 PDT 

 

Displaying Voice Mail Usage Details

To get a summary of the entire voice mail system, including the number of mailboxes and summary usage statistics, use the show voicemail usage command. Sample output of this command is shown in Example 21-3.

Example 21-3. Displaying System Voice Mail Usage Details

cue#show voicemail usage
personal mailboxes: 67
general delivery mailboxes: 9
orphaned mailboxes: 0
capacity of voicemail (minutes): 6000
allocated capacity (minutes): 3800.0
message time used (seconds): 31
message count: 2
average message length (seconds): 15.5
greeting time used (seconds): 115
greeting count: 11
average greeting length (seconds): 10.454545454545455
total time used (seconds): 146
total time used (minutes): 2.433333396911621
percentage used time (%): 1

 

Displaying System Licenses

If you are experiencing problems creating new users, groups, or mailboxes, check the license installed on the Cisco UE system, and make sure that the system limits are not exceeded.

Sample output for the show software licenses command is shown in Example 21-4. If you have exceeded the number of mailboxes allowed by the license, you cannot create more until the license is upgraded. The number of users allowed on a Cisco UE system is typically double the number of mailboxes specified by the license.

The maximum amount of voice mail that you can store on the system is a licensed feature. On an NM-CUE system, it is 100 hours, and on the AIM-CUE it is 14 hours for the 1-GB flash card. You can allocate this total number of voice mail hours among your mailboxes in any manner suitable to your needs. Although this is the default system operation, there is no requirement to divide the amount of time equally among all mailboxes. As soon as the total of all the allocated voice mailboxes' storage equals the maximum allowed system storage, you cannot create any more mailboxes, even though you may not yet have reached the mailbox limit.

Example 21-4. Verifying System License Limits

cue#show software licenses
Core:
 - application mode: CME
 - total usable system ports: 4
Voicemail/Auto Attendant:
 - max system mailbox capacity time: 480
 - max general delivery mailboxes: 15
 - max personal mailboxes: 50 
Languages:
 - max installed languages: unlimited
 - max enabled languages: 1

 

Displaying Default Voice Mailbox System Settings

The show voicemail limits command shows the default system settings for different voice mail parameters. These settings are applied to every new mailbox created. Although the administrator can override these settings on a per-mailbox basis, these system settings are the defaults applied. Sample output of this command is shown in Example 21-5.

Example 21-5. Verifying Voice Mail Default Limits

cue#show voicemail limits
Default Mailbox Size (seconds): 420
Default Caller Message Size (seconds): 60
Maximum Recording Size (seconds): 900
Default Message Age (days): 30
System Capacity (minutes): 480
Default Prompt Language: en_US
Operator Telephone: 5700

Troubleshooting Mailbox GUI Configuration Problems