Missing Directory Services Option

One of the features on a Cisco CME system is a real-time directory search function on the phone. The search pattern can be directly entered on the phone keypad, and matching results are displayed. Directory services can be accessed by pressing the directories button on the phone and selecting the appropriate options.

Consider, for example, that when the Directories button is pressed on one of the phones connected to the CS_router, you see the options for missed calls, received calls, and placed calls, but no options for directory services. This section describes how to pinpoint and fix this problem.

Chapter 16 covers downloading a file named SEPxxxxyyyyzzzz.cnf.xml to the phone. This file contains information needed for phone registration. The URL for directory access is one of the pieces of information contained in this file. This file is stored on the router system memory and can be viewed by issuing the command show telephony-services tftp-bindings. The output of this command for the CS_router is shown in Example 17-17.

Example 17-17. Output of show telephony-service tftp-bindings

CS_router#show telephony-service tftp-bindings
tftp-server system:/its/SEPDEFAULT.cnf
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/ATADefault.cnf.xml
tftp-server system:/its/united_states/7960-tones.xml
 alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml
alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias
tftp-server system:/its/united_states/7960-kate.xml
alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias
tftp-server system:/its/XMLDefault7960.cnf.xml
alias SEP0007EB46299E.cnf.xml
tftp-server system:/its/XMLDefault7960.cnf.xml
alias SEP0003E37376FB.cnf.xml

In Example 17-17, you can see that a filename is associated with the MAC address of each phone on the system. The individual files are aliases of the original XMLDefault7960.cnf.xml file, which is the XML file created for the Cisco 7960 IP Phones. You can see this file's contents by issuing the command more followed by the filename with the path. In the example, the more system:/its/XMLDefault7960.cnf.xml command should return the file's contents. The output of this command for the SEPxxxxyyyyzzzz.cnf.xml file is shown in Example 17-18.

Example 17-18. Contents of the XMLDefault7960.cnf.xml File

CS_router#more system:/its/XMLDefault7960.cnf.xml


{7960 Dec 05 2002 03:25:07}



Example 17-18 shows that the file contains the directory URL information. You can visually verify that the phone has this information from the file by pressing the settings button and selecting Network Configuration. This displays a long list of network parameters for the phone. Using the rocker button on the phone, scroll down to an entry called directories URL. The entry on the phone matches the entry in the file.

The phone has all the necessary information required to query directory services, yet you cannot see the directory service option. The reason is that the URL for directory services is pointing to a file on the HTTP server of the Cisco CME router. The HTTP server function on Cisco routers is not enabled by default, so the phone cannot access the URL even though it is aware of it. Enable the HTTP server by entering the commands ip http server and ip http path flash on the Cisco CME router, and then press the directories key on the phone again. You can see a few more options than before, including the directory services entry.

Working with the Class of Restriction Feature

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema


Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236

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