Summary

In this chapter, you learned about Cisco IPC Express, its cost savings and productivity benefits, the components that make up the system, and some of the features you may use in your business. You also learned how to select between Cisco IPC Express and other Cisco IP telephony options. Examples were provided of how Cisco IPC Express applies to businesses in different industries.

This chapter focused on the business or office level, the pieces of a Cisco IPC Express system, and the features benefiting end users. In the next chapter, the focus turns to the network level. You will learn about the different types of networks on which Cisco IPC Express can be deployed.

Subsequent chapters provide in-depth details on the Cisco IPC Express system architecture, deployment models, and features, and how to install, configure, and manage it for your business.

Building a Cisco IPC Express Network

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema

Index

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Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236
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