Troubleshooting Cisco UE Integrated Voice Mail Features

This chapter covers the following topics:

  • Common voice mail show commands
  • Troubleshooting mailbox graphical user interface (GUI) configuration problems
  • Troubleshooting Cisco Unity Express (UE) and Cisco CallManager Express (CME) integration
  • Troubleshooting the Telephony User Interface (TUI) and VXML browser
  • Troubleshooting the database, Lightweight Directory Access Protocol (LDAP), and mailbox activities
  • Troubleshooting the message waiting indicator (MWI)
  • Troubleshooting voice mail Voice Profile for Internet Mail (VPIM) networking

This chapter discusses the debugging and tracing aspects of the Cisco Unity Express (UE) voice mail application for Cisco IP Communications (IPC) Express. The discussion starts by looking at configuration problems that show up in the graphical user interface (GUI) and how to address them. Another area of possible problems is the interface between Cisco UE and Cisco CallManager Express (CME), which you also will learn how to troubleshoot. The Voice Browser step of the Cisco Customer Response Software (CRS) is used to implement the Telephony User Interface (TUI), and in this chapter you learn how to interpret voice browser traces and TUI sessions.

Voice mail interacts with back-end data stores such as the Lightweight Directory Access Protocol (LDAP) directory and the Structured Query Language (SQL) database to retrieve user and mailbox information. This chapter covers the troubleshooting of issues that might require you to look at the LDAP and SQL aspects of the voice mail application.

A common problem with voice mail systems includes incorrect operation of the message waiting indicator (MWI), so you also learn about this area of problem isolation. The last area of voice mail troubleshooting covered in this chapter is when multiple Cisco UE systems are networked via Voice Profile for Internet Mail (VPIM).

Chapter 3, "Cisco IPC Express Architecture Overview," gave an overview of the voice mail system components and architecture and provide a good foundation for the topics discussed in this chapter.

Common Voice Mail show Commands

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema

Index

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Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236
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