Cisco IPC Express System Configuration Example

This chapter covers the following topics:

  • Configuring a two-site sample Cisco IP Communications (IPC) Express system
  • Planning and offline staging
  • Basic router setup
  • Initial Cisco CallManager Express (CME) system setup
  • Configuring extensions and phones
  • Configuring the Public Switched Telephone Network (PSTN) interface
  • Configuring Cisco Unity Express (UE) automated attendant (AA) and voice mail
  • Configuring Cisco CME call processing features
  • Interconnecting multiple Cisco IPC Express systems
  • Listing of the Site A and Site B Cisco CME and Cisco UE configurations built in this chapter

This chapter provides a step-by-step configuration guide to help you set up your Cisco IP Communications (IPC) Express system. System configuration and setup topics, features, and details were discussed in depth in Chapter 13, "Cisco IPC Express General Administration and Initial System Setup," and Chapter 14, "Configuring and Managing Cisco IPC Express Systems." This chapter helps you understand that information by walking you through configuring a newly ordered system to create a working system for your office. Not every feature is covered again in this chapter. Instead, it focuses on the steps you should follow and draws on the previous chapters for many of the details.

This chapter uses a two-site sample network, as shown in Figure 15-1. This chapter walks through the setup and configuration of Site A, the primary site. Site B has a very similar basic configuration and is used to illustrate what extra configuration to do (as soon as you have the standalone system running with Site A) to connect two Cisco IPC Express sites.

Figure 15-1. Cisco IPC Express Network with Two Sites

Site A uses the following hardware components:

  • PSTNVWIC-2MFT-T1 and AIM-ATM-VOICE-30 (WIC slot 0)
  • RouterCisco 3725 router
  • NM-CUECisco UE R2.0 (NM Slot 1)
  • PSTN interfaceNM-HD-2V and VIC2-2FXO (NM slot 2)
  • IOS imageCisco IOS Release 12.3(11)T2 IP Voice
  • IP phonesTwo real Cisco 7960 IP Phones and three virtual phones

Site B uses the following hardware components:

  • RouterCisco 2691 router
  • NM-CUECisco UE R2.0 (slot 1)
  • IOS imageCisco IOS Release 12.3(11)T2 IP Voice
  • IP phonesTwo real Cisco 7960 IP Phones and three virtual phones

Site A's numbering plan starts with two, and Site B's extensions start with three. Both sites use a four-digit extension numbering plan.

The next sections work through the following steps for configuring a Cisco IPC Express system:

Step 1.

Planning and offline staging

Step 2.

Basic router setup

Step 3.

Initial Cisco CME system setup

Step 4.

Configuring extensions and phones

Step 5.

Configuring the PSTN interface

Step 6.

Configuring Cisco UE AA and voice mail

Step 7.

Configuring Cisco CME call processing features

Step 8.

Interconnecting multiple Cisco IPC Express systems

The last part of this chapter, "Sample System Configurations," provides the full configurations of Sites A and B built during these steps.

Step 1 Planning and Offline Staging

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema

Index

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Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236
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