Cisco CME External Voice Mail Options

Table of contents:

This chapter covers the following topics:

  • Cisco Unity voice mail
  • Stonevoice voice mail
  • Analog voice mail
  • Public Switched Telephone Network (PSTN)-based voice mail

Cisco Unity Express (UE) voice mail was covered in Chapter 10, "Cisco IPC Express Integrated Voice Mail." It represents the integrated voice mail system recommended for use with Cisco CallManager Express (CME). However, you also have the option to deploy one of several external voice mail systems with Cisco CME. You might want to consider one of these voice mail options for your office in the following situations:

  • If you are using a Cisco CME platform, such as the Cisco 1760-V, that does not support Cisco UE (although you could use a separate router to house Cisco UE as of release 2.0)
  • If your Cisco CME router platform does not have any available slots to add the Cisco UE hardware
  • If you require features such as unified messaging that are not yet available with Cisco UE
  • If you want to deploy a centralized voice mail system to support multiple Cisco CME sites instead of a distributed voice mail option at each site
  • If you have an existing legacy voice mail system that you want to continue to use

This chapter briefly reviews the external voice mail options available for use with Cisco CME. These options include the Cisco Unity voice mail system and several non-Cisco systems that integrate with Cisco CME via either H.323 voice over IP (VoIP) or an analog phone interface.

Cisco Unity Voice Mail

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema


Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236 © 2008-2020.
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