Configuring Cisco CME Call Processing Features

Table of contents:

Chapter 5 discussed numerous Cisco CME call processing features. The following sections discuss how to configure the most common of these features. For further information, refer to the Cisco CME Administration and Configuration Guides on Cisco.com. You can configure all the features discussed in the following sections by using the GUI or CLI.

Configuring Speed Dial

On the Configure > Phones menu, scroll down to the speed-dial information. Here you might add or change the speed dials assigned to this phone, as shown in Figure 14-6.

Figure 14-6. Adding and Changing Speed-Dial Information

 

Configuring Call Blocking Toll Bar Override with a PIN

From the Configure > System Parameters menu, select Call Blocking Configuration, as shown in Figure 14-7. You might add, change, or delete a block pattern (for example, 1900), and block date and day so that no calls to extension 1900 can be made during the date and time configured.

Figure 14-7. Configuring Call Blocking

On the Configure > Phones menu, select the phone to which you want to apply the call blocking pattern, and then select Exempt or Non Exempt. If you select Non Exempt, you need to enter a PIN for toll bar override if you want the user to be able to log in to remove the call blocking. This is shown in Figure 14-8.

Figure 14-8. Configuring Phone Call Blocking and Toll Bar Override with a PIN

The configuration commands shown in Example 14-5 are created as a result of the configuration done in Figures 14-7 and 14-8.

Example 14-5. After-Hours Block Sample Configuration

Router#show running-config
telephony-service
after-hours block pattern 1 1900 7-24
 after-hours date might 13 00:00 23:00
!
 ephone 1
 pin 1234

 

Configuring Night Service Bell

From the Configure > System Parameters menu, select Night Service Bell Configuration, as shown in Figure 14-9.

Figure 14-9. Night Service Bell Configuration

To configure Night Service Bell, follow these steps:

Step 1.

To configure the periods of time for weekdays or weekends when you want the Night Service Bell to be active, click Night Service Weekdays (Mon-Fri) or Night Service Weekend (Sat, Sun). Click the add button to add a new time period, or change the Start Time and End Time fields to make changes to the currently defined time period, as shown in Figure 14-10.

Figure 14-10. Configuring Night Service Weekday

 

Step 2.

Configure the code that triggers Night Service to become active by clicking the Night Service Code field on the screen shown in Figure 14-9. Use an asterisk (*) as the prefix to the other digits, as shown in Figure 14-11, and then click the Change button.

Figure 14-11. Configuring Night Service Code

 

Step 3.

Configure the extension to which to apply the Night Service Bell in the Configure > Extensions menu. Select the appropriate extension, as shown in Figure 14-12 (where extension 1001 is selected as an example). Select the Yes radio button next to Receive Night Service Bell, and click the Change button.

Figure 14-12. Configuring an Extension with Night Service Bell

 

Step 4.

Configure the phone for the Night Service Bell by choosing Configure > Phones. Then select the phone needed for the Night Service Bell, as shown in Figure 14-13 (where ephone 1 is selected). Select the Yes radio button next to the Receive Night Service Bell field, and then scroll down the window to click the Change button at the bottom. This means that the IP phone associated with ephone 1 receives the Night Service Bell notification when extension 1001 is called during the time configured for night service.

Figure 14-13. Configuring an IP Phone with Night Service Bell Notification

 

Step 5.

When you are done with the changes in GUI, choose Administration > Update System Info (if you have a Cisco CME system) or Administration > Synchronize Information (if you have a combined Cisco CME and Cisco UE system). This ensures that all the changes are put into effect.

The Cisco CME CLI configuration commands shown in Example 14-6 are created as a result of the preceding GUI configuration.

Example 14-6. Night Service Bell Configuration

Router#show running-config
telephony-service
 night-service code *1234 
 night-service day Mon 17:01 07:59 
 night-service day Tue 17:01 07:59 
 night-service day Wed 17:01 07:59 
 night-service day Thu 17:01 07:59 
 night-service day Fri 17:01 07:59 
!
ephone-dn 1
 number 1001
 night-service bell 
!
ephone 1
 username "ggarrett" password cisco
 mac-address 000A.8A93.DF4A
 button 1:1
 night-service bell 

 

Configuring Hunt Groups

You might add, delete, or change hunt groups in the Configure > System Parameters menu by selecting Hunt Group Setting.

You can select one of three hunt group types when adding a hunt group:

  • Sequential Call hunting always starts with the first extension in the group.
  • Peer Call hunting starts with the extension immediately after the one that just took the previous call.
  • Longest Idle Presents the call to the extension with the longest idle time, according to the time stamp of the most recent call taken by that extension. If the first extension selected is unavailable, the search continues to the next extension in the group.

Note

You should use the huntstop channel feature on any dual-line extensions in the hunt group for calls to these extensions to be routed to the first idle extension within the hunt group, rather than presenting the call as a call-waiting call on an extension that is already in use.

Follow these steps to add a hunt group:

Step 1.

Choose Configure > System Parameters.

Step 2.

Select Hunt Group Setting. The Hunt Group Configuration window appears.

Step 3.

Click Add.

Step 4.

Enter the data in the fields shown in Figure 14-14.

Figure 14-14. Adding Hunt Groups

 

Step 5.

To save the information, click Add.

Step 6.

Click OK to save changes.

The Cisco CME CLI configuration commands shown in Example 14-7 are created as a result of the preceding GUI configuration.

Example 14-7. Hunt Group Configuration

Router#show running-config
ephone-hunt 2 sequential
 pilot 5080 secondary 5081
 list 1001, 1002, 1003
 final 5222
 preference 0 secondary 7

Follow these steps to delete a hunt group:

Step 1.

Select the group and click Delete.

Step 2.

Click OK to delete, and click OK again at the information prompt.

Follow these steps to change a hunt group:

Step 1.

Select the number of the hunt group you want to change. The Change Hunt Group window appears, as shown in Figure 14-15.

Figure 14-15. Changing Hunt Groups

 

Step 2.

Enter your changes to the fields in the table. Scroll down to the bottom of the screen and click Change.

Step 3.

Click OK to save changes.

Configuring Transfer Patterns

Transfer patterns allow phone users to transfer calls to off-net (PSTN) numbers, non-SCCP voice mail such as Cisco UE, or on-net numbers of extensions at other sites. You must explicitly configure these numbers in a transfer pattern to be allowed to transfer to these destinations by the system. By default, all local IP phone extension numbers can transfer from one extension to another, but not to the PSTN or extensions at other sites.

Follow these steps to configure transfer patterns:

Step 1.

Choose Configure > System Parameters.

Step 2.

Select Transfer Patterns. The Transfer Patterns window appears, as shown in Figure 14-16.

Figure 14-16. Configuring Transfer Patterns

 

Step 3.

In the Transfer-Pattern fields, enter the numbers to which calls are allowed to be transferred. Use wildcards to allow transfers to a range of numbers. For example, set 40855500.. to allow calls to be transferred to numbers in the range 4085550001 to 4085550099, as shown in Figure 14-16.

Step 4.

After entering the information, click Set and then click OK to save.

The Cisco CME CLI configuration commands shown in Example 14-8 are created as a result of the preceding GUI configuration.

Example 14-8. Transfer Patterns Configuration

Router#show running-config
telephony-service
transfer-pattern 9........
 transfer-pattern 9.......
 transfer-pattern 2...
 transfer-pattern ....
 transfer-pattern 44455500..

 

Configuring Dial Plan Patterns

The dial plan pattern specifies a global prefix for expanding abbreviated extension numbers into fully qualified E.164 PSTN numbers. Set the prefix information if your PSTN connection supports Direct Inward Dial (DID).

The following steps show you how to set a dial plan pattern for PSTN number 3335550... to a four-digit extension starting with 1.... The command extracts the last three digits of the PSTN DID number to form the last three digits of the extension number. You can use this command to keep DID numbers such as 333-555-0111 from resulting (after translation) in four-digit extensions that start with 0 (such as 0111).

Step 1.

Choose Configure > System Parameters.

Step 2.

Select Dialplan Patterns. The Dialplan Patterns window appears.

Step 3.

To create a new dial plan pattern, click the field to the right of a pattern. The Dialplan Pattern number window appears.

Step 4.

Enter the data in the fields as shown in Figure 14-17.

Figure 14-17. Cisco CME Configure System Parameter Dial Plan Patterns

 

Step 5.

Click Set to save the information, and then click OK to confirm.

The Cisco CME CLI configuration commands shown in Example 14-9 are created as a result of the preceding GUI configuration.

Example 14-9. Dial Plan Patterns Sample Configuration

Router#show running-config
telephony-service
dialplan-pattern 1 3335550... extension-length 4 extension-pattern 1...

 

Music on Hold

This feature supports .au and .wav files. Music on hold (MOH) works only for G.711 on-net VoIP calls and PSTN calls. Calls between local Cisco CME phones do not hear MOH; instead, they get tone on hold.

A sample MOH file, music-on-hold.au, is included in the CME.zip or .tar file that you can download from Cisco.com. Place the MOH file on a TFTP server in your network, and then copy it to the Cisco CME router's Flash using the command copy tftp://ip address/music-on-hold.au flash:. ip address is the TFTP server's IP address. Be sure to enter n when prompted to erase Flash.

The MOH file is configured using the moh music-on-hold.au command under telephony-service. The MOH file can also be configured via the GUI, as shown in Figure 14-18.

Figure 14-18. Cisco CME Configure > System Parameters MOH


Configuring the Cisco UE AA

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema

Index



Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236

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