The dialbyname.aef Script

The dialbyname.aef script allows a caller to spell an employee's name (the name to user step in the script shown in the next section). When a match is found (the get user info step in the script), the caller is transferred (the call redirect step in the script) to that employee's extension.

The full text and variable definitions for the dialbyname.aef script are given in the next section. Figure B-4 shows a GUI view of the main portion of the script.

Figure B-4. The dialbyname.aef Script

 

Script Content

Example B-2 is a text representation of the script contents.

Example B-65. The dialbyname.aef Script

Start
/* Dial By Name */
Set again = 2
tryagain:
 Name To User (contact: --Triggering Contact--, result user:dialname) 
 Successful
 Get User Info (user: dialname) 
 If ( spokenname == null ) Then
 True
 Create Generated Prompt( spelling type, store in spelledname)
 False
 Create Container Prompt (output prompt: spelledname)
 Implicit Confirmation (contact: --Triggering Contact--)
 No
 Goto tryagain
 Yes
 Call Redirect (contact: --Triggering Contact--, extension: extension) 
 Successful
 End
 Busy
 Play Prompt (contact: --Triggering Contact--, prompt: userbusy)
 Goto Terminate
 Invalid
 Play Prompt (contact: --Triggering Contact--, prompt: invaliduser)
 Decrement again
 If ( again == 0 ) Then
 True
 Play Prompt (contact: --Triggering Contact--, problems)
 Goto Terminate
 False
 Goto tryagain
 Unsuccessful
 Play Prompt (contact: --Triggering Contact--, prompt: invaliduser)
 Goto Terminate
 Set Contact Info (contact: --Triggering Contact--)
 Timeout
 Play Prompt (contact: --Triggering Contact--, prompt: problems)
 Goto Terminate
 Unsuccessful
 Play Prompt (contact: --Triggering Contact--, prompt: problems)
 Goto Terminate
Terminate:
Play Prompt (contact: --Triggering Contact--, prompt: goodbye)
Terminate (contact: --Triggering Contact--)
Set Contact Info (contact: --Triggering Contact--)
End

 

Variables

The variables defined in the dialbyname.aef script are shown in Figure B-5.

Figure B-5. Variables of the dialbyname.aef Script

The dialbyextension aef Script