Voice Mail Deployment Considerations

Summary

This chapter discussed the voice mail capabilities provided by the Cisco UE aspect of the Cisco IPC Express solution. The operation of the voice mail features was discussed from a subscriber, caller, and administrator point of view. System-level features such as storage options, as well as typical voice mail activities, such as sending and addressing messages, were also covered.

This chapter explained how to configure Name fields in Cisco CME and Cisco UE to tailor the phone displays, dial-by-name options, and directories in your office. The configuration and operation of voice mail networking between sites was discussed to help you network your sites into a cohesive business.

You should now have a good understanding of the features Cisco UE provides and how to tailor the system to your needs for call flows, name displays, and the general operation of your office. The internals of the application and how to troubleshoot potential problems are covered later in this book.

Cisco CME External Voice Mail Options

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema

Index

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Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236
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