Additional External Applications with Cisco CME

This chapter covers the following topics:

  • Telephony Application Programming Interface (TAPI) and XML application architecture
  • TAPI applications
  • XML applications

In addition to the voice mail and automated attendant (AA) applications discussed in Chapters 9, 10, and 11, Cisco CallManager Express (CME) can provide even more capabilities by integrating with external applications offered by Cisco and other vendors. This chapter briefly reviews the external applications that you can integrate with Cisco CME, such as applications that use the Telephony Application Programming Interface (TAPI) and Extensible Markup Language (XML) interfaces.

Some external applications integrate with Cisco CME by using Skinny Client Control Protocol (SCCP) connections. This chapter does not discuss these application because they appear to Cisco CME as IP phones (SCCP endpoints) and not as an application using an application interface, such as TAPI or XML. SCCP applications register with Cisco CME as IP phones do and communicate with the Cisco CME call processing features via SCCP messages as any IP phone would. Applications in this category include softphone PC applications such as the Cisco IP Communicator and IP Blue Software Solutions' softphone. More information about IP Blue can be found at http://www.ipblue.com/.

TAPI and XML Application Architecture

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema

Index

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Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236
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