Building a Cisco IPC Express Network

This chapter covers the following topics:

  • IP Telephony network deployment models
  • Cisco IP Telephony system trade-offs
  • Cisco IP Communications (IPC) Express deployment models, including the standalone office, the multisite network, and the service provider managed services models

Chapter 1, "Introducing Cisco IPC Express," provided an overview of why Cisco IP Communications (IPC) Express might be an excellent voice and data communications system for your business and how its features may apply to your needs. It also gave brief information about the router platforms, licenses, and components that comprise Cisco IPC Express. This chapter covers what your network might look like or, as it is more formally called, what deployment models you may consider when building a network that contains one or more sites with Cisco IPC Express.

If you own a small business that operates from a single site, your network is equally simple, so only a small portion of the information here applies to you. On the other hand, perhaps yours is a larger business with multiple sites, or you own (or work for) a firm that has an enterprise backbone network and you are considering Cisco IPC Express for some or all of the branch sites. If so, you will find the network deployment information in this chapter handy when connecting Cisco IPC Express to your existing network. Last, if you are a service provider (SP) considering Cisco IPC Express as a hosted or customer premises equipment (CPE) offering to your customers, your network has even more considerations.

IP Telephony Network Deployment Overview

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema

Index



Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236

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