Recommended Reading
For additional information on Cisco IOS voice, consider the following books:
- Troubleshooting Cisco IP Telephony by Paul Giralt, Addis Hallmark, and Anne Smith. ISBN 1587050757.
- Voice over IP Fundamentals by Jonathan Davidson, James Peters, and Brian Gracely. ISBN 1578701686.
- Integrating Voice and Data Networks by Scott Keagy. ISBN 1578701961.
II Feature Operation and Applications |
Part I: Cisco IP Communications Express Overview
Introducing Cisco IPC Express
- Introducing Cisco IPC Express
- The Purpose of Cisco IPC Express
- Benefits of Cisco IPC Express
- Cisco IPC Express System Components
- Using Cisco IPC Express in Retail, Financial, and Healthcare Businesses
- Other Cisco IP Telephony Solutions for the Enterprise Branch and Small and Medium Offices
- Summary
Building a Cisco IPC Express Network
- Building a Cisco IPC Express Network
- IP Telephony Network Deployment Overview
- Cisco IP Telephony System Trade-Offs
- Understanding Cisco IPC Express Deployment Models
- Summary
Cisco IPC Express Architecture Overview
- Cisco IPC Express Architecture Overview
- Cisco IPC Express System Architecture
- Cisco CME Architecture
- Cisco UE Applications Architecture
- Summary
- Recommended Reading
Part II: Feature Operation and Applications
Cisco IP Phone Options
- Cisco IP Phone Options
- The Cisco 7940G and 7960G IP Phones
- The Cisco 7914 Expansion Module
- The Cisco 7910G IP Phone
- The Cisco 7905G and 7912G IP Phones
- The Cisco 7970G IP Phone
- The Cisco 7902G IP Phone
- The Cisco 7935 and 7936 IP Conference Station
- The Cisco 7920 Wireless IP Phone
- The Cisco Analog Telephony Adaptor
- The Cisco IP Communicator Softphone
- Firmware Files for IP Phones
- Resetting and Restarting the Phones
- Erasing the Phone Configuration
- Accessing Call Parameters for an Active Call
- Summary
Cisco CME Call Processing Features
- Cisco CME Call Processing Features
- IP Phones and IP Phone Lines
- Implementing Shared Lines and Hunt Groups
- Creating an Intercom
- Using Private Lines
- Paging
- Implementing Overlays
- Invoking Call Pickup
- Customizing Softkeys
- Configuring Call Transfer and Forward
- Summary
Cisco CME PSTN Connectivity Options
- Cisco CME PSTN Connectivity Options
- Trunk Signaling Systems
- Cisco IOS PSTN Telephony Interfaces
- PSTN Call Switching
- Digit Manipulation
- PSTN Trunk Failover
- Summary
Connecting Multiple Cisco CMEs with VoIP
- Connecting Multiple Cisco CMEs with VoIP
- Considerations When Integrating Cisco CME in H.323 and SIP VoIP Networks
- Integrating Cisco CME in an H.323 Network
- DTMF Relay for H.323
- Call Transfer and Call Forwarding in an H.323 Network Using H.450 Services
- Integrating Cisco CME in a SIP Network
- Summary
Integrating Cisco CME with Cisco CallManager
- Integrating Cisco CME with Cisco CallManager
- Goals of Interoperability
- Basic Calls Between Cisco CallManager and Cisco CME
- Call Transfer
- Call Forwarding
- Connected Party Name and Number Services
- Using H.450.x Tandem IP-to-IP Gateway
- Summary
Cisco IPC Express Automated Attendant Options
- Cisco IPC Express Automated Attendant Options
- Using an Automated Attendant or a Receptionist in Your Office
- Understanding the Cisco IPC Express Integrated Automated Attendant
- The Cisco UE System AA
- Customizing the Cisco UE AA
- The Cisco UE Greeting Management System
- Setting Up a Cisco UE Automated Attendant
- TCL-Based Automated Attendant
- Summary
Cisco IPC Express Integrated Voice Mail
- Cisco IPC Express Integrated Voice Mail
- Cisco UE Voice Mail Overview
- Subscriber Features
- Caller Features
- Administrator Features
- Call Redirection into Voice Mail
- Working with Users and Names
- Dial Plan Considerations
- Voice Mail Networking
- Voice Mail Deployment Considerations
- Summary
Cisco CME External Voice Mail Options
- Cisco CME External Voice Mail Options
- Cisco Unity Voice Mail
- Stonevoice Voice Mail
- Analog Voice Mail
- PSTN-Based Voice Mail
- Summary
Additional External Applications with Cisco CME
- Additional External Applications with Cisco CME
- TAPI and XML Application Architecture
- TAPI Applications
- Extensive Markup Language Applications
- Summary
Part III: Administration and Management
Cisco IPC Express General Administration and Initial System Setup
- Cisco IPC Express General Administration and Initial System Setup
- Administrative Access Overview
- System Installation and Initial Setup
- Cisco CME GUI Customization Via XML
- Cisco Zero Touch Deployment
- Summary
Configuring and Managing Cisco IPC Express Systems
- Configuring and Managing Cisco IPC Express Systems
- Cisco IPC Express System GUI Overview
- Configuring the Router
- Configuring IP Phones and Extensions
- Configuring PSTN Interfaces
- Configuring Extensions and the Dial Plan
- Configuring Cisco CME Call Processing Features
- Configuring the Cisco UE AA
- Configuring Cisco UE Voice Mail
- Configuring the AVT
- Configuring Cisco UE Backup and Restore
- Configuring Interconnection with Other Sites
- Security Best Practices for Cisco CME
- Security Best Practices for Cisco UE
- Configuring and Monitoring Via Network Management Systems Using the Cisco CME AXL/SOAP Interface
- Monitoring Cisco IPC Express
- Managing Cisco IPC Express Systems by Managed Services and Enterprises
- Cisco Voice Network Management Solutions
- Managing Cisco IPC Express with Cisco Partner Applications
- Summary
Cisco IPC Express System Configuration Example
- Cisco IPC Express System Configuration Example
- Step 1: Planning and Offline Staging
- Step 2: Basic Router Setup
- Step 3: Initial Cisco CME System Setup
- Step 4: Configuring Extensions and Phones
- Step 5: Configuring the PSTN Interface
- Step 6: Configuring Cisco UE AA and Voice Mail
- Step 7: Configuring Cisco CME Call Processing Features
- Step 8: Interconnecting Multiple Cisco IPC Express Systems
- Sample System Configurations
- Summary
Part IV: Maintenance and Troubleshooting
Troubleshooting Basic Cisco IPC Express Features
- Troubleshooting Basic Cisco IPC Express Features
- Troubleshooting Phone Registration
- Understanding SCCP and Call Flow Debugging
- Troubleshooting the Cisco IPC Express GUI
- Summary
Troubleshooting Advanced Cisco CME Features
- Troubleshooting Advanced Cisco CME Features
- Dialplan Pattern Configuration Problems
- Missing Transfer Patterns
- Conference Failures
- Unable to Hear Music on Hold
- Missing Directory Services Option
- Working with the Class of Restriction Feature
- Summary
Troubleshooting Cisco CME Network Integration
- Troubleshooting Cisco CME Network Integration
- Integrating Cisco CME with Cisco Unity Voice Mail
- A Cisco Unity System with a Network of Cisco CMEsCentralized Voice Mail Architecture
- Troubleshooting Call Transfers and Call Forwards
- Troubleshooting Transcoding
- Troubleshooting H.323 GK Integration
- Summary
Troubleshooting Cisco UE System Features
- Troubleshooting Cisco UE System Features
- General Troubleshooting Techniques
- Troubleshooting Installation Problems
- Troubleshooting Cisco UE Startup
- Troubleshooting the Initialization Wizard
- Troubleshooting Backup and Restore
- Summary
Troubleshooting Cisco UE Automated Attendant
- Troubleshooting Cisco UE Automated Attendant
- Troubleshooting a Customized AA
- Tracing a Call Flow in the AA
- Summary
Troubleshooting Cisco UE Integrated Voice Mail Features
- Troubleshooting Cisco UE Integrated Voice Mail Features
- Common Voice Mail show Commands
- Troubleshooting Mailbox GUI Configuration Problems
- Troubleshooting Cisco CME and Cisco UE Integration
- Troubleshooting the TUI and VXML Browser
- Troubleshooting the Database, LDAP, and Mailbox Activities
- Troubleshooting the Message Waiting Indicator
- Troubleshooting Voice Mail VPIM Networking
- Summary
Part V: Appendixes
Appendix A. Cisco IPC Express Features, Releases, and Ordering Information
- Appendix A. Cisco IPC Express Features, Releases, and Ordering Information
- Cisco IPC Express Features and Releases
- Cisco IPC Express Ordering Information
Appendix B. Sample Cisco UE AA Scripts
- Appendix B. Sample Cisco UE AA Scripts
- The main.aef Script
- The dialbyname.aef Script
- The dialbyextension.aef Script
Appendix C. Cisco Unity Express Database Schema
- Appendix C. Cisco Unity Express Database Schema
- Table vm_bcst_heard
- Table vm_greeting
- Table vm_job
- Table vm_mailbox
- Table vm_mbxusers
- Table vm_message
- Table vm_usermsg
Index
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
EAN: 2147483647
Year: 2006
Pages: 236
Pages: 236
