TAPI and XML Application Architecture

Table of contents:

TAPI applications interface directly with the Cisco CME call processing software to control the call processing signaling events that apply to an IP phone. For example, a TAPI application can answer a call on behalf of a phone, make the phone go off-hook, or disconnect a call. Windows-based screen-pop applications typically use TAPI.

XML applications interface directly with the IP phone and leverage its HTTP capabilities. The phone has one or more URLs as part of its software load that it accesses when buttons such as the services or directory keys are pressed. The XML application renders some text or graphics on the phone's display. Cisco CME call processing is not involved in this application interchange. XML applications control the phone display while the phone is idle (that is, not on a call).

Figure 12-1 shows how TAPI and XML applications interface with Cisco CME and its IP phones. The left side of the figure depicts a TAPI application. An employee has an IP phone and PC on the desktop. The PC runs a productivity application, such as a contact management application, that provides a screen pop based on caller ID whenever a call starts ringing. All messaging between the application and the phone passes through Cisco CME and is interpreted by the Cisco CME software. On the right side of the figure is an XML application. The phone has a URL that points to a server. The server application writes to the phone display using HTTP.

Figure 12-1. TAPI and XML Application Architecture

TAPI Applications

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema


Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236

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