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Cisco IPC Express Features and Releases

Highlights of the Cisco CME and UE features are described in this section. For more explanation of the features and how they function, refer to the system administrator guides at Cisco.com:

  • Cisco CMEhttp://www.cisco.com/go/ccme
  • Cisco UEhttp://www.cisco.com/go/cue

Cisco CME Feature Overview

The Cisco IOS releases corresponding to the more recent versions of Cisco CME are

  • 3.012.3(4)T
  • 3.112.3(7)T
  • 3.212.3.11T
  • 3.2.112.3.11XL
  • 3.2.212.3.11XL1

The Cisco CME features are divided into the categories of system, call processing and phone, attendant phone, administrative, call coverage, network, and Public Switched Telephone Network (PSTN) trunking. These categories are described in the following sections.

System Features

Cisco CME system features include

  • Account codes and call detail record (CDR) field entry
  • Station message detail recording (SMDR)/CDR support

Call Processing and Phone Features

Cisco CME call processing and phone features are as follows:

  • Cisco CME supports the following Cisco IP phone types:

    Single-line phones7902G, 7905G, 7910G, 7912G

    Wireless 802.11b phone7920

    Conference phones7935G, 7936G

    Multi-button phones7940G, 7960G, 7970G

    Cisco IP Communicator softphone

  • Secondary dial tone
  • Last number redial
  • Caller ID display (on display phones)
  • Caller ID blocking
  • Call hold
  • Call waiting (with beep suppression)
  • Call transfer (consultative and blind)
  • Call forward on busy, no-answer, unconditional (all)
  • Call forward all digit restriction
  • Call park
  • Call pickup of ringing and on-hold extensions
  • Call pickup local group
  • Call pickup explicit group
  • Call back busy subscriber/camp-on
  • Time of day, day of week, call blocking
  • Do not disturb
  • Do not disturb, divert call to voice mail
  • Auto line selection on multi-button phones
  • Three-party ad hoc conferencing (requires additional transcoding digital signal processor [DSP] for conferencing compressed voice over IP [VoIP] G.729 calls)
  • Convert conference to call transfer
  • Shared lines
  • Silent and feature ring options
  • Intercom
  • Paging
  • Call back busy subscriber
  • System and station speed dial
  • Fast dial
  • Directory services (display phone)
  • Directory of missed, received, and dialed calls
  • Local directory lookup
  • On-hook dialing
  • XML phone application support
  • Message waiting indication (MWI)
  • Music on hold (internal or external)
  • Transcoding of G.729 streams to G.711
  • International language support (on the display phones):

    Danish

    Dutch

    English

    French

    German

    Italian

    Japanese

    Norwegian

    Portuguese

    Russian

    Spanish

    Swedish

  • Private branch exchange (PBX) and Key System operation modes
  • Direct PSTN line selection (private line)

Attendant Phone Features

Cisco CME attendant phone features include

  • Busy lamp field (monitor line)
  • Direct station select
  • Night service bell
  • Cisco 7914 14-button expansion module (up to two per phone)

Administrative Features

Cisco CME administrative features include

  • After-hours call blocking and override
  • Call forwarding restriction control
  • Trunk-to-trunk call transfer control
  • Called number restrictions
  • Web browser graphical user interface (GUI)
  • Automatic enrollment of new IP phones (optional)
  • Three-level GUI access, including a customizable end-user administration level
  • Telephony service setup wizard
  • Softkey customization

Call Coverage Features

Cisco CME call coverage features include

  • Hunt groups (sequential, parallel, and longest idle)
  • Caller ID for hunt groups
  • Shared lines
  • Overlay lines (with called-name display)
  • Basic (three queues) automatic call distribution (ACD)
  • Dialed number identification service (DNIS) called-name display

Network Features

Cisco CME network features include

  • H.323 networking
  • End-to-end call transfer (H.450.2) and forwarding (H.450.3) using H.450 across H.323 networks
  • H.450.2 and H.450.3 proxy function
  • H.450.12 capabilities exchange
  • Selective H.323 gatekeeper registration
  • Session Initiation Protocol (SIP) trunking
  • Cisco CallManager H.323 interoperability
  • Skinny Call Control Protocol (SCCP) to RFC 2833 dual-tone multifrequency (DTMF) support
  • SIP refer and redirect support for transfer and forwarding within a SIP network
  • Message waiting indication relay
  • Remote Authentication Dial-In User Service (RADIUS) integration

PSTN Trunking Features

Cisco CME PSTN trunking features include

  • Caller ID, automatic number identification (ANI), and calling name
  • Direct inward dial and direct outward dial
  • Analog interfaces:

    Foreign Exchange Office (FXO), Foreign Exchange Station (FXS), ear and mouth (E&M), and direct inward dial (DID)

    FXO interface supports on-hook caller ID receipt and hookflash generation

    FXS interface supports on-hook caller ID transmission

  • Digital interfaces:

    T1, E1

    Many ISDN (such as Basic Rate Interface [BRI] and Primary Rate Interface [PRI]) and non-ISDN signaling variants

  • Hookflash on analog trunks
  • Direct FXO line select

Automated Attendant Options

Cisco CME automated attendant (AA) options include

  • Cisco UE AA
  • Toolkit Command Language (TCL)-based AA

Voice Mail Options

Cisco CME voice mail options include

  • Cisco UE voice mail
  • Cisco Unity server-based unified messages or voice mail (PC-based)
  • Non-Cisco voice mail integration using H.323, SIP, or DTMF
  • MWI

Application Integration

  • Microsoft customer relationship management (CRM) integration
  • Idle URL, periodically push messages to XML screen
  • Computer telephony integration (CTI) using Telephony Application Programming Interface (TAPI)

Cisco UE Feature Overview

The Cisco UE features are divided into several categories, including AA, voice mail, system management, and networking. They are described in the following sections.

Automated Attendant Features

Cisco UE AA features include

  • Up to five AAs per system
  • A basic, default system AA with a canned menu and customizable welcome greeting
  • A fully customizable, script-driven menu structure for building custom AAs
  • Cisco UE Editor for AA script creation and modification
  • A greeting management system (GMS) to listen to and record greetings (prompts) used in the AA menus
  • Emergency alternate greeting (EAG)
  • Transfer to operator
  • Dial-by-name
  • Dial-by-extension
  • Standard AA scripts with business hours and holidays

Voice Mail Features

Cisco UE voice mail features include

  • G.711 m-law call termination and message storage
  • Subscriber mailboxes
  • Personal mailboxes
  • General delivery mailboxes (GDMs)
  • Message expiry
  • Local broadcast messaging
  • Simple voice mail networking via Voice Profile for Internet Mail (VPIM)
  • Subscriber features:

    Envelope information

    Spoken name recording

    Standard and alternate greeting

    Set/reset password

    Playback message controlsreplay, skip, save, delete, pause, fast-forward, rewind

    Undeletion of messages during the same session

    Local name confirmation on message send

    Nondelivery receipt (NDR) on send to local recipient

    Message taggingprivate and urgent

    MWI for new messages

    Mailbox full notification

    Password and personal identification number (PIN)

  • Caller features:

    Programmable zero-out extension

    Message editingrerecord, listen

    Message taggingurgent

    Nondelivery notification

    Mailbox full notification

  • Broadcast messaging
  • Private and public distribution lists

System Management Features

Cisco UE system-level management features include

  • User ID and password or PIN authentication for all system access
  • Web GUI provisioning integrated with Cisco CME
  • Command-line interface (CLI) for easy scripting, bulk provisioning, and troubleshooting
  • Telephony User Interface (TUI) for caller and subscriber feature access
  • GUI for system administrators:

    User profilesname, extension, set/reset passwords

    Define personal mailboxes and general delivery mailboxes

    Mailbox parametersmaximum recording time, maximum length per message, reset MWI, message expiry time

    System statistics on storage space use

    Setting system defaults (storage space, maximum message size)

  • Administrator allocation of message storage on a per-mailbox basis
  • Backup and restore
  • Remote management:

    HTTP for GUI

    Console connection for CLI access via the Cisco IOS router session command

  • Language localization (one language per Cisco UE system)
  • Configuration synchronization with Cisco CME and host router
  • Incremental upgrades
  • Onboard installer
  • Background downloads for software upgrades

Networking Features

Cisco UE networking features include

  • Voice mail networking to other Cisco UE and Cisco Unity systems, including using Voice Profile for Internet Mail version 2 (VPIMv2)
  • Blind addressing to all sites
  • Spoken-name confirmation of names available in the directory or cache
  • VCard exchange
  • Nondelivery receipt (NDR)
  • Delayed Delivery Receipt (DDR)
  • Network broadcast messaging

Cisco IPC Express Ordering Information

Part I: Cisco IP Communications Express Overview

Introducing Cisco IPC Express

Building a Cisco IPC Express Network

Cisco IPC Express Architecture Overview

Part II: Feature Operation and Applications

Cisco IP Phone Options

Cisco CME Call Processing Features

Cisco CME PSTN Connectivity Options

Connecting Multiple Cisco CMEs with VoIP

Integrating Cisco CME with Cisco CallManager

Cisco IPC Express Automated Attendant Options

Cisco IPC Express Integrated Voice Mail

Cisco CME External Voice Mail Options

Additional External Applications with Cisco CME

Part III: Administration and Management

Cisco IPC Express General Administration and Initial System Setup

Configuring and Managing Cisco IPC Express Systems

Cisco IPC Express System Configuration Example

Part IV: Maintenance and Troubleshooting

Troubleshooting Basic Cisco IPC Express Features

Troubleshooting Advanced Cisco CME Features

Troubleshooting Cisco CME Network Integration

Troubleshooting Cisco UE System Features

Troubleshooting Cisco UE Automated Attendant

Troubleshooting Cisco UE Integrated Voice Mail Features

Part V: Appendixes

Appendix A. Cisco IPC Express Features, Releases, and Ordering Information

Appendix B. Sample Cisco UE AA Scripts

Appendix C. Cisco Unity Express Database Schema

Index

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Cisco IP Communications Express(c) CallManager Express with Cisco Unity Express
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236
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