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McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 237
BUY ON AMAZON
Table of Contents
BackCover
MCDST Self-Paced Training Kit (Exam 70-272) - Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
About This Book
Prerequisites
About the CD-ROM
Features of This Book
Getting Started
The Microsoft Certified Professional Program
Technical Support
Evaluation Edition Software Support
Part 1: Learn at Your Own Pace
Chapter 1: Introduction to Desktop Support
Why This Chapter Matters
Before You Begin
Lesson 1: Introduction to Supporting Users
Lesson 2: Overview of Corporate Environments
Lesson 3: Overview of Noncorporate Environments
Case Scenario Exercises
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 2: Resolving a Service Call
Why This Chapter Matters
Lesson 1: Knowing What to Ask
Lesson 2: Determining a Solution
Lesson 3: Informing and Teaching the End User
Case Scenario Exercises
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 3: Troubleshooting the Operating System
Why This Chapter Matters
Lesson 1: Resolving Taskbar and Start Menu Issues
Lesson 2: Customizing Regional and Language Settings
Lesson 3: Customizing Folder Options
Lesson 4: Troubleshooting Issues with File Associations
Lesson 5: Using the Windows XP Troubleshooting Tools
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 4: Microsoft Outlook and Outlook Express
Why This Chapter Matters
Lesson 1: Configuring E-Mail Accounts
Lesson 2: Configuring Newsreader Settings
Lesson 3: Maintaining Outlook
Lesson 4: Troubleshooting Outlook
Lesson 5: Resolving Common User Requests in Outlook
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 5: Supporting Internet Explorer
Why This Chapter Matters
Lesson 1: Personalizing Internet Explorer
Lesson 2: Maintaining Internet Explorer
Lesson 3: Troubleshooting Internet Explorer
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 6: Installing and Configuring Office Applications
Why This Chapter Matters
Lesson 1: Preparing for an Office Installation
Lesson 2: Installing Office 2003
Lesson 3: Personalizing Office Features
Lesson 4: Configuring Proofing Tools
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 7: Troubleshooting Office Applications
Why This Chapter Matters
Lesson 1: Supporting Word 2003
Lesson 2: Supporting Excel 2003
Lesson 3: Supporting PowerPoint 2003
Lesson 4: Troubleshooting Outlook Express
Lesson 5: Troubleshooting Outlook 2003
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 8: Common Connectivity Problems
Why This Chapter Matters
Lesson 1: Resolving Physical Connectivity Issues
Lesson 2: Resolving Network Configuration Issues
Lesson 3: Resolving Complex Networking Issues
Lesson 4: Resolving Name Resolution Issues
Lesson 5: Troubleshooting Internet Connection Sharing
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 9: Security and Security Permissions
Why This Chapter Matters
Lesson 1: Understanding Security Permissions
Lesson 2: Troubleshooting Group Membership
Lesson 3: Troubleshooting Local Security Settings
Lesson 4: Understanding Group Policy
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 10: Protecting the Computer
Why This Chapter Matters
Lesson 1: Updating Windows and Microsoft Office
Lesson 2: Configuring Internet Connection Firewall
Lesson 3: Troubleshooting Virus Attacks
Lesson 4: Using Microsoft Baseline Security Analyzer
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 11: Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers
Why This Chapter Matters
Lesson 1: Working with Multiuser Computers
Lesson 2: Working with Multiple Boot Computers
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 12: Resolving Issues with Locally Attached Devices
Why This Chapter Matters
Lesson 1: Understanding Connection Types
Lesson 2: Resolving Issues with Handheld Devices
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Case Scenario Exercises
Part 2: Prepare For the Exam
Chapter 13: Configuring and Troubleshooting Applications
Tested Skills and Suggested Practices
Further Reading
Objective 1.1: Configure and Troubleshoot Office Applications
Objective 1.1 Questions
Objective 1.2: Configure and Troubleshoot Internet Explorer
Objective 1.2 Questions
Objective 1.3: Configure and Troubleshoot Outlook Express
Objective 1.3 Questions
Objective 1.4: Configure the Operating System to Support Applications
Objective 1.4 Questions
Chapter 14: Resolving Issues Related to Usability
Further Reading
Objective 2.1: Resolve Issues Related to Office Application Support Features
Objective 2.1 Questions
Objective 2.2: Resolve Issues Related to Internet Explorer Support Features
Objective 2.2 Questions
Objective 2.3: Resolve Issues Related to Outlook Express Features
Objective 2.3 Questions
Objective 2.4: Resolve Issues Related to Operating System Features
Objective 2.4 Questions
Chapter 15: Resolving Issues Related to Application Customization
Tested Skills and Suggested Practices
Further Reading
Objective 3.1 Resolve Issues Related to Customizing an Office Application
Objective 3.1 Questions
Objective 3.2: Resolve Issues Related to Customizing Internet Explorer
Objective 3.2 Questions
Objective 3.3: Resolve Issues Related to Customizing Outlook Express
Objective 3.3 Questions
Objective 3.4: Resolve Issues Related to Customizing the Operating System to Support Applications
Objective 3.4 Questions
Chapter 16: Configuring and Troubleshooting Connectivity for Applications
Further Reading
Objective 4.1: Identify and Troubleshoot Name Resolution Problems
Objective 4.1 Questions
Objective 4.2: Identify and Troubleshoot Network Adapter Configuration Problems
Objective 4.2 Questions
Objective 4.3: Identify and Troubleshoot LAN and Routing and Remote Access Configuration Problems
Objective 4.3 Questions
Objective 4.4: Identify and Troubleshoot Network Connectivity Problems Caused by the Firewall Configuration
Objective 4.4 Questions
Objective 4.5: Identify and Troubleshoot Problems with Locally Attached Devices
Objective 4.5 Questions
Chapter 17: Configuring Application Security
Tested Skills and Suggested Practices
Further Reading
Objective 5.1: Identify and Troubleshoot Problems Related to Security Permissions
Objective 5.1 Questions
Objective 5.2: Identify and Respond to Security Incidents
Objective 5.2 Questions
Objective 5.3: Manage Application Security Settings
Objective 5.3 Questions
Part 3: Appendix
Appendix A: Microsoft Windows XP Service Pack 2
Automatic Updates
Windows Firewall
Internet Explorer
Outlook Express
Security Center
Glossary
A-D
E-L
M-S
T-X
Index
Index_A
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J
Index_K
Index_L
Index_M
Index_N
Index_O
Index_P
Index_Q
Index_R
Index_S
Index_T
Index_U
Index_V
Index_W
Index_X - Z
List of Figures
List of Tables
List of Sidebars
CD Content
McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 237
BUY ON AMAZON
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