McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
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McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
ISBN: N/A
EAN: N/A
EAN: N/A
Year: 2006
Pages: 237
Pages: 237
- Table of Contents
- BackCover
- MCDST Self-Paced Training Kit (Exam 70-272) - Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
- About This Book
- Prerequisites
- About the CD-ROM
- Features of This Book
- Getting Started
- The Microsoft Certified Professional Program
- Technical Support
- Evaluation Edition Software Support
- Part 1: Learn at Your Own Pace
- Chapter 1: Introduction to Desktop Support
- Why This Chapter Matters
- Before You Begin
- Lesson 1: Introduction to Supporting Users
- Lesson 2: Overview of Corporate Environments
- Lesson 3: Overview of Noncorporate Environments
- Case Scenario Exercises
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 2: Resolving a Service Call
- Why This Chapter Matters
- Lesson 1: Knowing What to Ask
- Lesson 2: Determining a Solution
- Lesson 3: Informing and Teaching the End User
- Case Scenario Exercises
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 3: Troubleshooting the Operating System
- Why This Chapter Matters
- Lesson 1: Resolving Taskbar and Start Menu Issues
- Lesson 2: Customizing Regional and Language Settings
- Lesson 3: Customizing Folder Options
- Lesson 4: Troubleshooting Issues with File Associations
- Lesson 5: Using the Windows XP Troubleshooting Tools
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 4: Microsoft Outlook and Outlook Express
- Why This Chapter Matters
- Lesson 1: Configuring E-Mail Accounts
- Lesson 2: Configuring Newsreader Settings
- Lesson 3: Maintaining Outlook
- Lesson 4: Troubleshooting Outlook
- Lesson 5: Resolving Common User Requests in Outlook
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 5: Supporting Internet Explorer
- Why This Chapter Matters
- Lesson 1: Personalizing Internet Explorer
- Lesson 2: Maintaining Internet Explorer
- Lesson 3: Troubleshooting Internet Explorer
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 6: Installing and Configuring Office Applications
- Why This Chapter Matters
- Lesson 1: Preparing for an Office Installation
- Lesson 2: Installing Office 2003
- Lesson 3: Personalizing Office Features
- Lesson 4: Configuring Proofing Tools
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 7: Troubleshooting Office Applications
- Why This Chapter Matters
- Lesson 1: Supporting Word 2003
- Lesson 2: Supporting Excel 2003
- Lesson 3: Supporting PowerPoint 2003
- Lesson 4: Troubleshooting Outlook Express
- Lesson 5: Troubleshooting Outlook 2003
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 8: Common Connectivity Problems
- Why This Chapter Matters
- Lesson 1: Resolving Physical Connectivity Issues
- Lesson 2: Resolving Network Configuration Issues
- Lesson 3: Resolving Complex Networking Issues
- Lesson 4: Resolving Name Resolution Issues
- Lesson 5: Troubleshooting Internet Connection Sharing
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 9: Security and Security Permissions
- Why This Chapter Matters
- Lesson 1: Understanding Security Permissions
- Lesson 2: Troubleshooting Group Membership
- Lesson 3: Troubleshooting Local Security Settings
- Lesson 4: Understanding Group Policy
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 10: Protecting the Computer
- Why This Chapter Matters
- Lesson 1: Updating Windows and Microsoft Office
- Lesson 2: Configuring Internet Connection Firewall
- Lesson 3: Troubleshooting Virus Attacks
- Lesson 4: Using Microsoft Baseline Security Analyzer
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 11: Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers
- Why This Chapter Matters
- Lesson 1: Working with Multiuser Computers
- Lesson 2: Working with Multiple Boot Computers
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 12: Resolving Issues with Locally Attached Devices
- Why This Chapter Matters
- Lesson 1: Understanding Connection Types
- Lesson 2: Resolving Issues with Handheld Devices
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Case Scenario Exercises
- Part 2: Prepare For the Exam
- Chapter 13: Configuring and Troubleshooting Applications
- Tested Skills and Suggested Practices
- Further Reading
- Objective 1.1: Configure and Troubleshoot Office Applications
- Objective 1.1 Questions
- Objective 1.2: Configure and Troubleshoot Internet Explorer
- Objective 1.2 Questions
- Objective 1.3: Configure and Troubleshoot Outlook Express
- Objective 1.3 Questions
- Objective 1.4: Configure the Operating System to Support Applications
- Objective 1.4 Questions
- Chapter 14: Resolving Issues Related to Usability
- Further Reading
- Objective 2.1: Resolve Issues Related to Office Application Support Features
- Objective 2.1 Questions
- Objective 2.2: Resolve Issues Related to Internet Explorer Support Features
- Objective 2.2 Questions
- Objective 2.3: Resolve Issues Related to Outlook Express Features
- Objective 2.3 Questions
- Objective 2.4: Resolve Issues Related to Operating System Features
- Objective 2.4 Questions
- Chapter 15: Resolving Issues Related to Application Customization
- Tested Skills and Suggested Practices
- Further Reading
- Objective 3.1 Resolve Issues Related to Customizing an Office Application
- Objective 3.1 Questions
- Objective 3.2: Resolve Issues Related to Customizing Internet Explorer
- Objective 3.2 Questions
- Objective 3.3: Resolve Issues Related to Customizing Outlook Express
- Objective 3.3 Questions
- Objective 3.4: Resolve Issues Related to Customizing the Operating System to Support Applications
- Objective 3.4 Questions
- Chapter 16: Configuring and Troubleshooting Connectivity for Applications
- Further Reading
- Objective 4.1: Identify and Troubleshoot Name Resolution Problems
- Objective 4.1 Questions
- Objective 4.2: Identify and Troubleshoot Network Adapter Configuration Problems
- Objective 4.2 Questions
- Objective 4.3: Identify and Troubleshoot LAN and Routing and Remote Access Configuration Problems
- Objective 4.3 Questions
- Objective 4.4: Identify and Troubleshoot Network Connectivity Problems Caused by the Firewall Configuration
- Objective 4.4 Questions
- Objective 4.5: Identify and Troubleshoot Problems with Locally Attached Devices
- Objective 4.5 Questions
- Chapter 17: Configuring Application Security
- Tested Skills and Suggested Practices
- Further Reading
- Objective 5.1: Identify and Troubleshoot Problems Related to Security Permissions
- Objective 5.1 Questions
- Objective 5.2: Identify and Respond to Security Incidents
- Objective 5.2 Questions
- Objective 5.3: Manage Application Security Settings
- Objective 5.3 Questions
- Part 3: Appendix
- Appendix A: Microsoft Windows XP Service Pack 2
- Automatic Updates
- Windows Firewall
- Internet Explorer
- Outlook Express
- Security Center
- Glossary
- A-D
- E-L
- M-S
- T-X
- Index
- Index_A
- Index_B
- Index_C
- Index_D
- Index_E
- Index_F
- Index_G
- Index_H
- Index_I
- Index_J
- Index_K
- Index_L
- Index_M
- Index_N
- Index_O
- Index_P
- Index_Q
- Index_R
- Index_S
- Index_T
- Index_U
- Index_V
- Index_W
- Index_X - Z
- List of Figures
- List of Tables
- List of Sidebars
- CD Content
McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
ISBN: N/A
EAN: N/A
EAN: N/A
Year: 2006
Pages: 237
Pages: 237
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