Index_A

A

abstracts, document, 6-39

Accept All Cookies setting, 5-26

Access Is Denied message, 11-13, 11-15

access rights. See security

accessibility, 5-2 to 5-4

Account Lockout Duration option, 9-27

Account Lockout Threshold option, 9-27

account policies

lockouts, 9-27, 9-32

overview, 9-24 to 9-25

passwords, 9-25, 9-28 to 9-29, 9-31

troubleshooting, 9-27

accounts, e-mail

advanced settings, 4-5 to 4-9

backups, 4-14, 4-46

composition options, 4-45

copy on servers, 4-44 to 4-45, 4-47

existing, modifying, 4-8

incorrect names or addresses, 4-39

Internet Accounts files, 4-46

setting up

address books, 4-10 to 4-13

advanced settings, 4-5 to 4-9

backups, 4-22

creating, 4-3 to 4-9

Exchange Server, 4-9 to 4-10, 4-20

exporting, 4-13, 4-16

IMAP accounts, 4-3 to 4-4, 4-9, 4-15, 4-19

importing, 4-10 to 4-13, 4-17

Outlook Express, 4-14 to 4-18

overview, 4-3

POP3 accounts, 4-3 to 4-4 , 4-8 to 4-9, 4-15, 4-19

protocols, 4-3

testing, 4-5

accounts, workgroups, 1-8

action plans, call resolution

documenting service calls, 2-18

implementing solutions, 2-16 to 2-18

overview, 2-7

personal knowledge bases, 2-18

procedures, 2-7 to 2-8

researching, 2-9 to 2-16

task prioritization, 2-17

activating software, 6-14, 6-19

Active Directory, 1-9

ActiveX controls

Internet security settings, 5-41

invalid page faults, 5-44

viewing, 5-22

adapter cables, 12-4

adapters, network, 16-7

Add Or Remove Programs, 7-5

adding

All Programs list items, 3-13

AutoCorrect words, 6-41

AutoText words, 6-43

dictionary terms, 6-43

Exchange Server mailboxes, 4-9

file types, 3-36

Internet Explorer toolbars, 5-32 to 5-33

newsgroups, 4-26

notification area items, 3-4 to 3-5

Office menu commands, 6-27

Office menu items, 6-35

Office toolbars, 6-24, 6-34

programs, 3-13

Quick Launch icons, 3-10

security zone websites, 5-40 to 5-41

Start menu items, 3-14 to 3-16

taskbar toolbars, 3-12

user accounts, 11-6

Word components, 7-5 to 7-7

Address bar, 5-32, 5-36

Address Book, Word, 7-5

address books, e-mail

exporting, 4-13, 4-16

importing, 4-10 to 4-13, 4-17

addresses. See also Internet Connection Sharing (ICS); name resolution

APIPA connections, 8-25

automatic configurations, 8-24 to 8-25

e-mail, 4-39

statistics, 8-34

Administrative Templates options, 9-36

Administrator accounts, 11-2

administrator user support, 1-10

Administrators group, 9-15

Advanced toolbar, Outlook, 4-40

age, passwords, 9-26

All Programs list, 3-13 to 3-14

Allow Background Open Of Web Pages option, 6-32

Allow Background Saves option, 6-33

Allow Incoming Echo Request option, 10-14

Allow Incoming Mask Request option, 10-15

Allow Incoming Router Request option, 10-15

Allow Incoming Timestamp Request option, 10-15

Allow Network Users To Change My Files option, 9-4, 9-7

Allow Outgoing Destination Unreachable option, 10-15

Allow Outgoing Parameter Problem option, 10-15

Allow Outgoing Source Quench option, 10-15

Allow Outgoing Time Exceeded option, 10-15

Allow Redirect option, 10-15

Allow Starting In Reading Layout option, 6-32

allowing permissions, 9-8

alternate

DNS server addresses, 8-41

phone numbers, 8-10 to 8-12

WINS addresses, 8-43

Always Create Backup Copy option, 6-33

Always Show Full Menus option, 6-25

analysis reports, Microsoft, 7-51

animations

Office options, 6-26, 6-32

Web pages, 5-42

announcements

Knowledge Base, 2-12

TechNet, 2-14

answers, service call, 2-2 to 2-4

antivirus software, 3-4, 10-21 to 10-23

APIPA (Automatic Private IP Addressing), 8-25 to 8-26

appearance

folders, 3-28

home pages, 5-10

Internet Explorer, 5-4, 5-32

toolbars, 5-10 to 5-12

Web page languages, 5-5 to 5-6

Web page readability, 5-2 to 5-4

Application Recovery, 7-14, 7-17, 7-29, 7-35

applications. See also Office applications

adding, 3-13

All Programs list, 3-13

closing, 3–6 to 3–7

configuring, 13–5

customizing, 15–5

default, opening files, 3–34 to 3–35

file types listed, 3–33 to 3–34

files, opening, 3–28

frequently used programs area, 3–14

locating installations, 11–16

multiboot computers, 11–15 to 11–17

multiuser computers, 11–5

program compatibility modes, 6–6 to 6–9, 11–16 to 11–17

removing, 3–14

restarting, 7–14

security, 17–1, 17–10

troubleshooting, 14–4

unknown files, 3–36 to 3–37

appointments, Outlook, 7–46 to 7–47

Archive.pst, 4–14

archiving

e–mail, 4–14, 4–32

Outlook Express information, 4–46

Arrange By options, e–mail message, 4–40

arrows, taskbar, 3–6

art, embedding, 7–11 to 7–13

articles

Knowledge Base, 2–12

TechNet, 2–14

attached devices

connection types

overview, 12–2

ports, 12–2 to 12–8

wireless access points, 12–5

handheld, 12–10 to 12–14

overview, 12–1

attaching templates, 6–40

attachments, e–mail

error messages, 7–40

opening, 7–39

sorting e–mail by, 4–34

troubleshooting, 7–38 to 7–41

attempted repair solutions, 2–16 to 2–18

audio

e–mail notifications, 7–42

embedding, 7–11 to 7–13

modem dialing, 8–12

Office options, 6–32

Web pages, 5–42

auditing options, local policy, 9–29

authentications. See security

AutoArchive, 4–32, 4–36

AutoComplete, 5–35 to 5–36, 9–38

AutoCorrect, 4–46, 6–41, 6–46

AutoFormat, 6–42, 7–10

auto–hiding taskbar, 3–11

automatic

Address bar entry completions, 5–36

character set determinations, 5–6

defragmentation, 2–30

DNS server configurations, 8–41

document summarizing, 6–39 to 6–40

e–mail image downloads, 4–47

file backup copies, 6–33

file opening, 3–33 to 3–34

file saves, 7–14

folder searches, 3–29

formatting, 7–10

hiding, read e–mail, 7–42

IP configurations, 8–24 to 8–25

journaling, 7–49

language detections, 6–38

printer searches, 3–29

personal data sending, 5–5

software updates, 6–17, 10–2, 10–23

spelling corrections, 6–41

tasks with macros, 7–25 to 7–29

text suggestions while typing, 6–43

Web page version updates, 5–23

WINS configurations, 8–43

Automatic Private IP Addressing (APIPA), 8–25 to 8–26

Automatic Update, 5–12, 10–2, 17–7

AutoPlay, 9–38

AutoPreview, 4–40

AutoRecover, 6–33, 7–14, 7–29, 7–35

AutoSummarize, 6–39 to 6–40

AutoText, 6–43

.avi files, 3–33