1. | A customer calls and tells you that she recently got a new cable modem connection to the Internet. When the service person came to hook it up, everything was working fine. However, whenever she opens Internet Explorer, it attempts to dial into her old ISP using her modem. She would like to keep the modem and the dial-up networking connection to her old ISP as a backup for when her cable modem is not working. However, she would like Internet Explorer to automatically use her cable modem connection when she starts it. What is the best solution?
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2. | A customer calls and tells you that she is having a problem with Internet Explorer. Her brother recently gave her his old notebook computer, and she says that her Internet Explorer toolbar is filled with tiny buttons that she can barely see and that they have no names. She says that on her desktop computer, the buttons are big and most of them have names. She wants to make it the same way on her notebook computer. What should you do?
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3. | You get a call from the owner of a small business who runs Internet Explorer on her employees’ computers. The owner would like to personalize the Internet Explorer title bar so that it shows the company’s name. She also wants to customize the home page, default search page, and online support page that Internet Explorer uses and to prevent her employees from changing these settings. What tool can she use to do this?
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4. | Which of the following Internet Explorer features would you use if a parent wanted to configure Internet Explorer so that her child could browse the Web safely?
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5. | Which of the following privacy settings in Internet Explorer blocks all cookies that do not have a compact privacy policy and all cookies that use personally identifiable information without a user’s explicit consent?
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6. | Which of the following methods can you use to delete temporary Internet files? (Choose all that apply.)
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Answers
1. | Correct Answers: C
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2. | Correct Answers: D
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3. | Correct Answers: C
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4. | Correct Answers: B
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5. | Correct Answers: C
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6. | Correct Answers: A and C
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