Chapter 4: Microsoft Outlook and Outlook Express

Exam Objectives in this Chapter:

• Configure and troubleshoot Microsoft Office applications

  • Configure and troubleshoot e-mail account settings

• Configure and troubleshoot Microsoft Outlook Express

  • Answer end-user questions related to configuring Outlook Express

  • Configure and troubleshoot newsreader account settings

  • Configure and troubleshoot e-mail account settings

• Resolve issues related to Outlook Express features

• Resolve issues related to customizing an Office application

  • Manage Microsoft Outlook data, including configuring, importing and exporting data, and repairing corrupted data

• Resolve issues related to customizing Outlook Express