Questions and Answers

Lesson 1 Review

Page 3-19

1.

Match the end-user request on the left with the solution on the right.

1. The Taskbar is always disappearing, and I’d like that to stop. I also want to be able to move the taskbar to another area of the screen.	a) Open the Taskbar And Start Menu Properties dialog box. On the Taskbar tab, select the Show Quick Launch check box. Then, on the Start menu, locate the program to display in the Quick Launch area, right-click it, and drag and drop it there. Select Copy Here.
2. John, my colleague down the hall, has an icon next to his Start menu that he uses to open our accounting program. I do not have any icons there. How do I create one of those so I do not always have to locate the program in the Start menu or place a shortcut on the desktop?	b) Open the Taskbar And Start Menu Properties dialog box. On the Taskbar tab, select the Group Similar Taskbar Buttons check box.
3. I do not have enough room on my taskbar to show all of my open programs, and I have to scroll to see the additional programs. Is there some way of grouping the programs?	c) Open the Taskbar And Start Menu Properties dialog box. On the Taskbar tab, clear the Auto-Hide The Taskbar check box. Then verify that the Lock The Taskbar check box is cleared. Instruct the user to move the taskbar by dragging.
4. Can I remove or hide the icons for my antivirus software, my pop-up stopper program, and other programs that run in the background? If I remove them, do they stop running?	d) Notification area icons can be removed by setting preferences in the program’s configuration choices. If you right-click an item in the notification area and its shortcut menu lets you choose Exit or Close, the program will stop running when you choose the appropriate option.
5. In my notification area are a lot of icons that I do not think I need. How can I get rid of those for good? I do not think they should be running in the background, and I do not even know what some of them are.	e) Open the Taskbar And Start Menu Properties dialog box. On the Start Menu tab, click Customize. In the Customize Start Menu (or Customize Classic Start Menu) dialog box, make the appropriate changes.
6. On my Start menu are lots of programs that I do not need and some that I need but are not there. Can you fix that for me?	f) Click Start, and click Run. At the Run line, type msconfig.exe and click OK. On the Startup tab, clear the check boxes for the items that you do not want to start when the computer boots.
7. I want to be able to open My Network Places, open Control Panel, and access System Administrative Tools from the Start Menu, but I do not want my recent documents to be listed. I also do not want to see My Music, My Pictures, or any of that other stuff that is not work- related.	g) Open the Taskbar And Start Menu Properties dialog box. On the Start Menu tab, select Classic Start Menu and click Customize. Use the Add and Remove buttons to customize the menu. Apply the changes. If desired, select Start Menu to return to the default Start Menu look.

2.

You want to have as few items as possible on the taskbar. Which of the following items can you easily remove from the taskbar?

1. The Start button

2. The system clock

3. The notification area

4. Quick Launch items

5. Inactive icons in the notification area

Answers

1.	1-C. 2-A. 3-B. 4-D. 5-F. 6-G. 7-E.
2.	B, D, and E are the correct answers. All of these can be easily removed using the Taskbar And Start Menu Properties dialog box. A is not correct because the Start button cannot be removed, and C is incorrect because even though you can remove everything from the notification area, the tray itself is still visible on the taskbar.

Lesson 2 Review

Page 3-26

1.	You are an architect who creates blueprints for clients all over the world, so you use the metric system instead of the U.S. system of measurement. Your company handles all other communications, including billing. Your regional settings are configured to use the English (United States) standard. Which of the following is the best option for changing the default system of measurement on your computer from U.S. to metric? Change the default regional options for standards and formats to English (Canada). Canada is the nearest country that uses the metric system. Change the default regional options for standards and formats to English (United Kingdom). The United Kingdom uses the metric system, and many of your clients live there. Keep the English (United States) setting, but customize the measurement system to use the metric system. Do not make any other changes. Install a metric keyboard.
2.	A user has multiple languages configured on her laptop and needs access to the Language Bar quite often. However, she does not want the Language Bar to be open continuously, taking up space on the taskbar. What can you tell the user to do? Select the best answer. In Regional And Language Options, remove and reinstall the languages each time she needs them. In the Text Services And Input Languages dialog box, select the Turn Off Advanced Text Services check box. Add the Language Bar to the taskbar only when it is needed by right-clicking the taskbar, pointing to Toolbars, and choosing Language Bar. None of the above. When multiple languages are configured, the Language Bar is always on the taskbar.

Answers

1.	C is the correct answer because changing the measurement system is a customization option. No other changes are necessary. A and B are incorrect because changing the default standards and formats also changes currency, time, date, and similar settings. D is incorrect because there is no metric keyboard.
2.	C is the correct answer. The Language Bar, like other toolbars, can be added and removed from the taskbar as needed. A is too drastic, and although the solution would work, this is not the best answer. B does not have anything to do with the taskbar, and D is incorrect because C is the answer.

Lesson 3 Review

Page 3-31

1.	After configuring folder options, you notice you can no longer switch to Category view in Control Panel. What must you do to resolve this problem? Clear the Use Windows Classic Folders check box in the Folder Options dialog box. Select the Use Windows Classic Folders in the Folder Options dialog box. In Control Panel, click View, select Choose Details, and select the Show Tasks check box. In Control Panel, click the View tab, select Choose Details, and clear the Hide Task Options check box.
2.	There are many ways to access the Folder Options dialog box. Which of the following are valid examples? In Windows Explorer, click Tools, and click Folder Options. In the My Documents folder, click Tools, and click Folder Options. In Control Panel, open Folder Options. In My Computer, click Tools, and click Folder Options. From the All Programs list, under Accessories, click Folder Options.

Answers

1.	A is the correct answer. Category view is unavailable in Control Panel if Windows Classic view is selected. B is incorrect for this reason, and C and D are not valid options on the View menu in Control Panel.
2.	A, B, C, and D all offer ways to open folder options. E does not.

Lesson 4 Review

Page 3-38

1.

In the following table, match the user request on the left with the part of the operating system that is used to resolve that request on the right.

1. A user wants to open folders using a single click, not a double click.	a) Taskbar And Start Menu Properties dialog box, Taskbar tab.
2. A user wants open programs to be grouped on the taskbar.	b) Configure the folder options from the View menu of any open folder. Open the Folder Options dialog box, and on the View tab, click Apply To All Folders.
3. A user wants all of her folders to open and display folder items as icons, not the current setting of tiles.	c) Folder Options dialog box, File Types tab, Registered File Types window, Change.
4. A user wants his JPEG files to always open in Paint.	d) Folder Options dialog box, General tab.
5. A user complains that there is no Security tab when she shares a file.	e) Folder Options dialog box, View tab, Advanced Settings.
6. A user complains that the pop-up descriptions for folder and desktop items no longer appear when he hovers over the item with the mouse.	f) Folder Options dialog box, View tab, disable Simple File Sharing.

2.

Which of the following allows you to open a file with an unknown file type? (Each choice offers a complete solution. Choose two.)

1. Install the application used to create the file, and then open the file in that program.

2. Register the file type in the Folder Options dialog box, and associate it with a program already installed on the computer that has the capability to open the file.

3. Use the Web to determine which programs can be used to open the file.

4. Register the file type, and let Windows choose a program to open the file with.

Answers

1.

1D. 2-A. 3-B. 4-C. 5-F. 6-E.

2.

A and B are the correct answers. A is correct because installing the application used to create the file will allow a user to open that file. B is correct because the file type is registered and a program is available to open the file. C is incorrect because a compatible program must be installed or available, and simply knowing what programs can be used to open the file is not enough. D is incorrect because Windows cannot automatically select a program. That is done manually.

Lesson 5 Review

Page 3-47

1.

Which of the following troubleshooting tools that are included with Windows XP should you use to repair problems that are related to missing protected system files?

1. Msconfig

2. Msinfo32

3. Chkdsk

4. Disk Defragmenter

5. SFC /Scannow

2.

In the following table, match the troubleshooting tool on the left with the task that the tool is used for on the right.

1. Msconfig	a) A command-line tool that creates a status report of the integrity of the hard disk and corrects errors on the disk
2. Msinfo32	b) A command-line tool that scans and verifies all protected system files on the computer and replaces any missing files
3. Chkdsk	c) A command-line tool that opens the System Configuration Utility, which can be used to troubleshoot and resolve startup errors and get rid of unwanted prompts by third-party applications
4. Disk Defragmenter	d) A command-line tool that opens the System Information window, which provides detailed information about the computer system configuration
5. SFC /Scannow	e) A program included with Windows XP that analyzes hard disks and locates and consolidates fragmented files and folders

Answers

1.	E is the correct answer. System File Checker scans the protected system files and copies missing files from the Windows XP CD. None of the other options scan, check, or replace missing system files.
2.	1-C. 2-D. 3-A. 4-E. 5-B.

Case Scenario Exercises: Scenario 3.1

Page 3-48

1.

Jessica calls the technical support line to report that she can no longer locate her messaging program. When you ask her to explain the problem in more detail, you discover that she believed the icon was taking up too much space “in the area of the taskbar where the clock is,” so she removed it by right-clicking and choosing Exit. Now she cannot find it and is afraid she has deleted it from her system. What is the problem, and how can it be resolved?

1. Jessica completely removed the program from her system when she removed it from the notification area. Reinstall the component from the operating system’s CD-ROM.

2. Jessica has exited the program but not uninstalled it. Because it is an application configured to start when Windows boots, you inform her that the only way to start the program again is to reboot the computer.

3. Jessica must log on to the network domain so that the missing program files can be downloaded.

4. Jessica removed the program icon and closed the program only temporarily. The icon can be added back to the notification area by rebooting the computer or by starting the program from the All Programs menu.

Answers

1.

The answer is D. Exiting a program from the notification area only closes the program temporarily. The icon can be added again simply by starting the program or by rebooting. B is only partially valid. Starting the program will add the messaging icon back to the tray, but it is not the only way to add it back. A and C are not valid because the program was never uninstalled and there are no missing files.

Case Scenario Exercises: Scenario 3.2

Page 3-49

1.

After an upgrade from Microsoft Windows 2000 Professional to Windows XP Professional, a user reports that “the Start menu is too confusing and everything looks weird,” and he wants you to remove Windows XP and put Windows 2000 back on his computer. Knowing that you cannot do that because the company is upgrading all of its machines, which of the following can you do to make this user more comfortable with the new operating system?

1. Change the Start menu type to the Classic Start menu.

2. Disable Hide Inactive Icons.

3. Use the Windows Classic theme.

4. Do not show the Favorites, My Music, or My Pictures folders on the Start menu.

5. In the Folder Options dialog box, select Use Windows Classic Folders.

6. Use Classic View in Control Panel.

Answers

1.

All of the answers are excellent ways to help the end user feel more comfortable in his new environment and are thus all correct.